The blocking feature within the Unified Communications client only blocks internal/enterprise users from the UC Client.
To block external numbers from the PSTN, use the block feature available for each user in the Voice Administration Portal.
Below are directions for recording auto attendant greetings using a phone within your group, and a phone outside your office. We recommend preparing a script in advance. Your Voice Portal extension and password is listed on your User Details sheet.
From a phone within the group
From a phone outside of your office
Note: First level extension dialing must be turned on within your Auto Attendant settings.
Speed Dial 100 allows you to set up to 100 speed dial numbers that can be called with the push of a button. Speed Dial 100 is configured at the User level in the Advanced Configuration portal, or using your phone.
To Program Using Advanced Configuration
To Program by Phone
Voicemail to Email (email a copy) allows you to receive your voicemails as .wav files attached to an email. If you enable Voicemail Transcription, you will all see the voicemail transcription in your email.
Voicemail to Email is enabled using the Voice Manager.
Once Email A Copy is turned on, voicemails will be sent to your designated email address.
Voicemail Transcription allows you to read your voicemail in text, rather than listen to it. Voicemail Transcription is enabled using the Voice Manager.
Video is not currently supported for customers who have MegaPath Call Recording.
Note that MegaPath Call Recording is the centralized call recording product, not the recording capabilities of the Unified Communications (UC) client. The UC client itself has local recording and video.
Check your Unified Communications (UC) Maximum Resolution setting, located under Preferences > Other Devices > Maximum Resolution. If it is set to HD Widescreen it is not compatible with the VVX1500. Choosing a lower resolution setting will allow the video to work with the VVX1500 phone.
Enabling Caller ID block (Hide my Number) on the Unified Communications client breaks the outbound calling functionality. Check your Hide my Number setting, located under More Call Options > Hide my Number. Disable the Caller ID block/Hide my Number.
If Caller ID Block is needed, use the block feature available for each user in the Voice Administration Portal.
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