Technical Support: 888-301-1721
Create Fusion Connect Support Ticket
For Billing Inquiries, or “Moves, Adds, and Changes” to your current services:
Create Customer Request Ticket
Fusion Connect: 888-301-1721
Order of escalation contacts:
Terry King - Customer Care Team Lead
Terry.King@Fusionconnect.com
Office: 816-300-1433
Tiffany Gillenwaters - Customer Care Manager
Tiffany.Gillenwaters@fusionconnect.com
Office: 470-805-3171
Vicki Spehar - Vice President Customer Success
vspehar@fusionconnect.com
Office: 216-245-4131
Repair Team
Create Fusion Connect Support Ticket
Order of escalation contacts:
Hosted Voice Team Lead
Call: 571-449-2627
Hosted Voice Manager
Call: 571-449-2428
Isac Giackero - Director of Customer Operations Hosted
isac.giackero@fusionconnect.com
Call: 678-370-2976
Repair Team
Create Fusion Connect Support Ticket
Order of escalation contacts:
Managed Services Team Lead
Call: 571-449-2627
Managed Services Manager
Call: 571-449-2428
Isac Giackero - Director of Customer Operations Hosted
isac.giackero@fusionconnect.com
Call: 678-370-2976
Repair Team
Create Fusion Connect Support Ticket
Order of escalation contacts:
Traditional Phone Lines (POTs) Team Lead
Call: 478-476-1169
Traditional Phone Lines (POTs) Manager
Call: 470-481-4682
Marc Knight – Director of Customer Operations
Marc.Knight@fusionconnect.com
Call: 678-370-2976
Repair Team
Create Fusion Connect Support Ticket
Order of escalation contacts:
Access Circuits/Data Team Lead
Call: 678-486-8051
Access Circuits/Manager
Call: 816-300-1472
Marc Knight – Director of Customer Operations
Marc.Knight@fusionconnect.com
Call: 678-370-2976
Order of escalation contacts:
Please contact your Implementation Coordinator.
Trish Devlin - Manager
tdevlin@fusionconnect.com
Office: 215-851-9025
Shawn Baker - Manager
shawn.barker@fusionconnect.com
Office: 478-476-1179
Robin Krind - Director of Implementation
robin.krind@fusionconnect.com
Office: 478-405-3818
Tosha Cornali - Vice President Service Assurance
tosha.cornali@fusionconnect.com
Office: 478-405-3812
Mark Jeary - Sr. Vice President of Service Delivery & Access Management
Mark.Jeary@fusionconnect.com
Mobile: 585-506-8463
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