Fusion Selected as Single Source for the Cloud by Leading Financial Services Institution
Three Year, $250,000 Contract Delivers Access to the Cloud and Extends Advanced Cloud Contact Center Communications Solutions Across the Enterprise
NEW YORK, NY -- (Marketwired) -- 10/10/16 -- Fusion (NASDAQ: FSNN), a leading provider of cloud services, today announced that it has been selected to provide a fully integrated suite of advanced cloud solutions to a major financial services company that provides payment processing solutions and applications to financial institutions and businesses nationwide. The three year, $250,000 contract converges cloud voice and data solutions provided over Fusion's advanced cloud services platform and provides access to the cloud, delivering secure network connectivity with automatic failover for built-in business continuity. The financial institution cited Fusion's unique ability to deliver a comprehensive cloud communications solution that fully integrates voice, data and network with enterprise contact center solutions to provide a single source cloud solution with one contract, one point of contact and one invoice.
"Exceptional service is the hallmark of this leading financial services organization. The company was seeking a communications partner that would be able to provide an all-in communications solution to free significant resources in capital, expense and time, allowing the company to focus on its core business. We were delighted to provide a cloud solution that seamlessly integrates this financial services company's business communications requirements with business critical contact center solutions that extend throughout the enterprise, increasing productivity while reducing costs. The customer was especially impressed with Fusion's sophisticated enterprise contact center solutions, which were significantly expanded with the recent acquisition of Technology for Business (TFB). TFB, a leading software development company, had more than twenty years' experience customizing contact center solutions for over 500 enterprises in key verticals such as healthcare, entertainment and retail. The company cited the solution's open architecture, real-time monitoring and reporting and easily configurable features suite for choosing Fusion," said Russell P. Markman, Fusion's President of Business Services. "We are excited about the positive response our contact center solutions have with existing customers and prospects alike, and look forward to strong growth in the rapidly expanding contact center sector," Mr. Markman continued.
John G. Hendler, Fusion's Senior Vice President of Sales, continued, "We were gratified to learn that among the most compelling reasons for this award was the Fusion team's commitment to dig deeply into the company's communications challenges, asking the right questions and listening to their specific pain points to engineer a single, comprehensive solution to solve the problems that keep them up at night. They were especially concerned with ensuring that their contact center requirements could be met within the same voice solution offered for their business communications throughout the company and were pleased to know that we could deliver quality of service guarantees with cloud connectivity and business continuity built in."
SVP Marketing and Communications