Join Us for a Virtual Fireside Chat

Frictionless, But Not Human-less:
Keeping Humanity at the Core of Your CX

January 12, 2022 | 2:00PM EST

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Whether your customer experience (CX) strategy revolves around creating a frictionless customer journey or ensuring a memorable CX, one thing is certain:
humans want a more human experience.

How do you ensure your entire organization lives and breathes human-centric CX from contact center agents to the executive leadership team?

In this age of customer experience, companies have an opportunity to generate business growth through frictionless and human experiences – for both customers and employees.

Join Jeanne Bliss, Mike Travers, and Kieran King to learn how these global leaders align companies around these experiences to drive loyalty and engagement with their employees and customers.

Join Us to Learn:

  • Why putting humanity at the center of customer and employee experiences can be vital for your organization
  • How to secure executive buy-in—and a seat at the table—as a CX leader
  • How to get better feedback from customers, and how best to observe consumer behavior
  • The correlation between the employee and customer experience and how to continuously measure and refine them

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Speakers

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Jeanne Bliss

Global leader, keynote speaker, and bestselling author on experience leadership and customer-driven growth.

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Kieran King

Chief Customer Officer at Talkdesk

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Mike Travers

Director, Customer Experience at Fusion Connect