The concept of “anticipatory customer experience” is a guaranteed way to move beyond a mere satisfactory customer experience: getting so in tune with your customers and getting them what they need before they even think to ask for it.
In this age of demanding customers with sky-high expectations, a reactive customer experience isn’t enough; anticipation is what it takes to truly wow your customers, converting them into loyalists and, ultimately, brand ambassadors.
What can organizations do to better prepare and develop anticipatory client engagement strategies?
SVP Customer Success, Fusion Connect
Join Rod Brownridge, SVP Customer Success at Fusion Connect and Micah Solomon, CX Expert, Book Author and Forbes Contributor, for an engaging conversation and learn: