Surprise and Delight

Anticipatory Customer Experience

October 4, 2022 at 2pm EST


The concept of “anticipatory customer experience” is a guaranteed way to move beyond a mere satisfactory customer experience: getting so in tune with your customers and getting them what they need before they even think to ask for it.

In this age of demanding customers with sky-high expectations, a reactive customer experience isn’t enough; anticipation is what it takes to truly wow your customers, converting them into loyalists and, ultimately, brand ambassadors.

What can organizations do to better prepare and develop anticipatory client engagement strategies?

Rod Brownridge SVP Customer Success, Fusion Connect

Rod Brownridge
SVP Customer Success, Fusion Connect

Micah Solomon, CX Expert

Micah Solomon
CX Expert

 Join Rod Brownridge, SVP Customer Success at Fusion Connect and Micah Solomon, CX Expert, Book Author and Forbes Contributor, for an engaging conversation and learn:

  • What today’s customers want and how to prepare for what’s beyond proactive CX.
  • Myths of AI and how to take advantage of AI with your agents in the driver’s seat.
  • How to elevate the human element in your strategy, train and empower your agents to meet customer demands (mindset, training)