Fusion Connect Makes 988 Emergency Lifeline's Critical Mental Health Support Services Available to Customers

Suicide Prevention/Mental Health Crisis Hotline

The Federal Communication Commission (FCC) will implement 3-digit dialing (988) for the National Suicide Prevention Lifeline/Mental Health Crisis Hotline on July 16, 2022.

The 988 exchange exists for more than 80+ area codes that currently support 7-digit dialing. Transition to 988 (3-digit dialing) requires mandatory implementation of 10-digit dialing for these area codes.

The direct phone number,1-800-273-8255 (TALK) will continue to exist after the change to 3-digit dialing.

A change to 988 dialing may require updates to services our customers use, in addition to business/personal items such as stationary. Here are the types of services impacted.

What Changes

  • Life safety systems or medical monitoring devices
  • Fax machines
  • Internet dial-up numbers
  • Fire or burglar alarm and security systems or gates
  • Mobile or other wireless phone contact lists
  • Call Forwarding settings
  • Voicemail services and similar functions
  • PBX
  • Internal extension dialing
  • Website contact phone numbers, stationery, checks, Pet ID tags, and so forth

What Remains the Same

  • Telephone number, including current area code, will not change
  • The price of a call, coverage area, or other rates and services will not change due to the dialing change
  • Continue to dial 1+ the area code + telephone number for all long-distance calls
  • Continue to dial a prefix (such as “9”) when dialing from a multi-line telephone system (e.g., in a hotel, office building, etc.) as required
  • Dial just three digits to reach 711 (relay services) and 911 (emergency services)
  • If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, dial these codes with just three digits

For more information and resources, and to learn more about the 24/7 mental health emergency Lifeline and Veterans Crisis Line, visit suicidepreventionlifeline.org.

About Fusion Connect
Fusion Connect turns voice into a valuable digital asset. We deliver a smarter Microsoft Teams experience, ensuring clients are at the forefront of digital transformation. As a leading Microsoft Cloud Solution Provider (CSP), our Cloud Voice solution merges AI and phone call data to redefine enterprise collaboration, and our Licensing service optimizes Microsoft subscriptions to improve business performance. Discover the strategic advantage of innovative Voice and AI technology at www.fusionconnect.com or contact our experts at +1-888-301-1721.

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