Fusion Connect Makes 988 Emergency Lifeline's Critical Mental Health Support Services Available to Customers

Suicide Prevention/Mental Health Crisis Hotline

The Federal Communication Commission (FCC) will implement 3-digit dialing (988) for the National Suicide Prevention Lifeline/Mental Health Crisis Hotline on July 16, 2022.

The 988 exchange exists for more than 80+ area codes that currently support 7-digit dialing. Transition to 988 (3-digit dialing) requires mandatory implementation of 10-digit dialing for these area codes.

The direct phone number,1-800-273-8255 (TALK) will continue to exist after the change to 3-digit dialing.

A change to 988 dialing may require updates to services our customers use, in addition to business/personal items such as stationary. Here are the types of services impacted.

What Changes

• Life safety systems or medical monitoring devices
• Fax machines
• Internet dial-up numbers
• Fire or burglar alarm and security systems or gates
• Mobile or other wireless phone contact lists
• Call Forwarding settings
• Voicemail services and similar functions
• PBX
• Internal extension dialing
• Website contact phone numbers, stationery, checks, Pet ID tags, and so forth

What Remains the Same

• Telephone number, including current area code, will not change
• The price of a call, coverage area, or other rates and services will not change due to the dialing change
• Continue to dial 1+ the area code + telephone number for all long-distance calls
• Continue to dial a prefix (such as “9”) when dialing from a multi-line telephone system (e.g., in a hotel, office building, etc.) as required
• Dial just three digits to reach 711 (relay services) and 911 (emergency services)
• If 211, 311, 411, 511, 611, 711 or 811 are currently available in your community, dial these codes with just three digits

For more information and resources, and to learn more about the 24/7 mental health emergency Lifeline and Veterans Crisis Line, visit suicidepreventionlifeline.org.