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Dixon didn’t have a lot of experience with cloud-based telecommunications or call center solutions. By working with Fusion Connect, which offers telecom solutions and the experts to manage them, he doesn’t have to be an expert.
“Setting up a call center requires some deep know-how,” says Dixon. “Kudos to Fusion Connect and your great team of savvy salespeople, engineers, service delivery, and support staff. They were super knowledgeable and responsive in getting our call center set up and configured quickly.”
With the call center off his plate, Dixon can focus his time on setting up and managing more technical aspects of the company’s technology and security infrastructure such as the Wide Area Network. “I rely on Fusion Connect for their expertise in telecom and call center but I know if I ever need help, Fusion Connect can support us with connectivity, failover, and other services they offer” Dixon remarks. Dixon has access to a dedicated account manager at Fusion Connect, who can provide technology solutions that restaurants need to grow and innovate.