Foresite Realty Case Study

After suffering for years with a phone system that crashed monthly, Foresite Realty switched to Fusion Connect’s Hosted Voice with T1 data.

Foresite Realty Logo

Upgraded Tech Solutions

“We couldn’t afford to go without a phone system during a lengthy switch-over. Fusion Connect offered the shortest implementation and the best price.”

—Karen Campbell, Director of Office Services

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The Challenge

  • Replace a traditional trunk-based system that routinely went down during critical hours
  • Enhance voice communications with better features to accommodate a growing and increasingly mobile workforce
  • Improve previously lackluster and unreliable conversation quality
  • Complete new installation quickly to minimize disruptions

The Solution

  • Fusion Connect Hosted Voice for superior yet affordable functionality
  • T1 line that adds bandwidth as business expands
  • Advanced calling tools and features to better serve both in-office professionals and mobile employees who are constantly in the field

The Results

  • Impeccable voice quality and uninterrupted service
  • Business functionality gets a boost with Auto Attendant, greatly reducing the need for an office receptionist
  • Unlimited calling plan that costs no more than the previous, antiquated trunkbased set-up
  • Features such as Visual Voicemail enable on-the-go users to access phone messages on a mobile device screen without having to dial into voicemail
Image of person on the go

Rapid Switch for Business Continuity

When Foresite Realty decided to move its headquarters to another location nearby in Rosemont, Illinois, the company was eager to migrate from trunk lines to VoIP (Voice over IP). One provider indicated the installation could take a month. Such an extended implementation had the potential to severely impact Foresite’s business.

“We manage a wealth of properties, including multi-family units,” explains Campbell. “When there’s a problem at one of the buildings, the managers there need to get in touch with our headquarters. So we can’t afford to go without a phone system for an extended period.”

Fusion Connect offered to work with Foresite’s aggressive implementation timeline. They finished within 15 business days. “Fusion Connect won on price and a rapid installation schedule,” Campbell says.

Image of a person working

From Confusion to Clear Calls & Smooth Communications

With the trunk lines, employees would dial customers and associates and—if they didn’t leave a message—only the general Foresite Realty number would show up on the recipient’s screen.

“When people returned the call, they would reach me, and they had no idea who had called, nor did I,” says Campbell, who was forced by the previous phone system to wear a “receptionist” hat.

Today, Campbell no longer has to deal with all of this confusion. If a Foresite staffer phones someone, the recipient sees a direct number on the screen. Auto Attendant from Fusion Connect can automate the receptionist duties by giving the caller a number of options for locating the person they’re trying to reach.

Image of person working on the go

Uptime = Productive Time

At least once a month—for ten minutes or longer—the old phone system would crash, bringing conversations and transactions to a sudden halt. “Because I was acting as receptionist, all incoming calls immediately defaulted to my cell phone,” Campbell says. “I had to spend so much time running around the floor, relaying messages to our employees. When I was on vacation or out of town, it was even worse.” Foresite Realty is finding that productivity is getting a big boost with uninterrupted uptime through the Fusion Connect network.

Image of person working at desk

Port of Call

Early in the installation, Fusion Connect discovered an issue: The original trunk-line vendor had registered the wrong corporate name with the port directory. Typically, such snags can hold up a launch for as long as a week. The implementation team at Fusion Connect worked quickly to correct the situation within a day.

Industry
Technology Services

Products & Services
Hosted Voice (VoIP)
Fusion Broadband Services

Website
www.foresiterealty.com

Who is Foresite Realty?

Headquartered near Chicago O’Hare Int’l Airport, Foresite Realty Partners has earned a reputation as one of the top real estate and property management companies in the Midwest. Foresite oversees holdings that include 8 million sq. ft. of commercial property and more than 5,000 multi-family residential units. Foresite’s employees take advantage of a diverse platform to deliver valuable support within each stage of a property’s lifecycle, from acquisition to disposition.

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