Fusion Connect was approached by Gryphon, a well-established financial firm that utilized an application that assured compliance with Federal Do Not Call (DNC) regulations. The application was the company’s Network’s Core Phone Do Not Call phone-based solution.
Gryphon was in the planning process of analyzing whether a Cloud based (Hosted) phone system could be implemented within their company. Gryphon was attracted to FusionWorks Pro as an option to replace their premise based PBX, but any new solution had to be integrated with their Core Phone application.
At the time, Gryphon was using traditional TDM-based Private Branch Exchanges (PBXs) at their locations. Due to their need for high audio quality in their phone service, they were concentrating on Hosted Providers who could facilitate direct access between their locations and the provider’s network. Hosted Service via the public internet was deemed too fraught with intermittent quality issues to be entertained as a viable option.
