KCNF Law Firm Case Study

When the KCNF law firm switched to Fusion Connect Business VoIP, they enjoyed savings with a seamless remote worker experience.

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Top Priority Service & Support

“FusionWorks saves us $1000 a month. I also appreciate Fusion Connect’s responsive customer support team. They make it clear that they really want our business. It’s a refreshing way for a company to deal with customers.”

— George Chuzi, Partner, KCNF, P.C.

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The Challenge

  • Wanted improved savings and service
  • Required reliable phone service with clear voice quality, conferencing support, and other advanced features
  • Needed to support remote employees

The Solution

  • Fusion Connect Hosted Voice saved the company $1,000 per month
  • Fusion Connect voice-optimized network and voice call prioritization technology ensure clear call quality
  • With Fusion Connect Remote Office, remote employees can call co-workers via four-digit extension and receive forwarded or transferred calls

The Results

  • The firm switched to Fusion Connect and began saving $1,000 a month
  • The clarity of Fusion Connect voice calls is “much better” than with their previous VoIP provider, and the firm’s employees take full advantage of advanced features
  • Clients reach the remote worker seamlessly by calling a local phone number
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Cost Savings

When a salesperson showed the firm that they could save money with Fusion Connect, they took a close look at their invoices from the previous provider and found numerous overcharges, which resulted in months of frustrating communication.

The firm switched to Fusion Connect and began saving $1000 a month. When they had a concern about their first bill, Fusion Connect responded immediately and credited them the next day.

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Functionality

Fusion Connect’s voice-optimized network and voice call prioritization technology ensure clear call quality. Fusion Connect Hosted Voice also delivers a variety of advanced features, which are easy to customize and manage through a web-based portal.

The clarity of Fusion Connect voice calls is “much better” than with their previous VoIP provider, and the firm’s employees take full advantage of advanced features like Voicemail as Email, which makes it easy to check voicemail from home.

Image of a person remotely working

Remote Office

With Fusion Connect Remote Office, a single remote employee can be fully integrated into the phone system. The teleworker can call coworkers via four-digit extension and receive forwarded or transferred calls.

Clients reach the partner in Germany seamlessly by calling a local phone number, and they see a local number on Caller ID when she calls them.

Industry
Law Sector

Products & Services
Hosted Voice (VoIP)

Website
kcnfdc.com

Who is KCNF Law?

Kalijarvi, Chuzi, Newman, & Fitch, P.C. is an employment law firm in Washington, D.C. Founded in 1975, the firm has had a variety of phone service solutions over the past 35 years. The firm has 12 employees, including one partner who teleworks from Germany.

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