Restaurant Franchise Case Study

An 800 locations restaurant brand turned to Fusion Connect for economical, nationwide broadband.

Restaurant Logo

Proven WiFi Solutions

The restaurant asked Fusion Connect to take over 120 circuits that they had previously purchased from a competitor, because they preferred the Fusion Connect service and support experience.

Download the Restaurant Solutions Case Study

  • Segment: Casual Dining Restaurants
  • Customer: One of the world’s largest casual dining companies with four highly recognizable, respected brands experiencing growth
  • Locations: 800
  • Business Opportunity: Encourage loyalty and repeat visits by launching a customer mobile app accessed through in-restaurant WiFi
  • Technology Services Needed: High-speed Internet from a single provider, nationwide, to support WiFi in the restaurants
  • Summary of Outcome: Fusion Connect installed an economical broadband solution for customer-facing WiFi in record time
Image of internet restaurant

Opportunity

Social media has leveled the playing field, allowing small, boutique stores, hotels, and restaurants to compete effectively against major brands without large outlays of advertising dollars. The move has forced many major brands to reinvent the customer experience, finding and investing in new ways to engage with customers online before, during, and after the sale.

Image of people using wifi in a cafe

Better Engagement with Guests

Looking to improve engagement with guests, one of the world’s largest casual dining companies, currently experiencing growth, wanted to deploy such a solution.

This restaurant powerhouse has more than 800 locations under four highly recognizable, respected, and growing brands.

Image of cafe worker

Fusion Connect Solutions for Restaurants

The company selected Fusion Connect to provide a broadband solution for its restaurant locations nationwide. Fusion Connect’s extensive broadband footprint was a deciding factor.

Fusion Connect also offers a broad range of solutions designed for for restaurant and retail businesses including broadband monitoring and failover, nationwide Voice over IP, unified communications, private networking, managed security, managed WiFi, and cloud services.

Image of people in a restaurant

Outcome

Installation progressed rapidly and on-schedule, with an average of 110 circuits installed per month. With installation complete, restaurant locations nationwide will have the bandwidth necessary to deliver free, secure WiFi to customers. This solution lays the groundwork to launch the company’s new mobile app.

Fusion Connect service and support has exceeded the customer’s expectations. In fact, the restaurant asked Fusion Connect to take over 120 circuits that they had previously purchased from a competitor, because they preferred the Fusion Connect service and support experience.

Image of cafe worker

Benefits

The restaurant is poised to provide guests with a superior experience, both in the restaurant and online — via the mobile app and on-site free WiFi. The Fusion Connect solution prepares the company to better compete in today’s digital, highly social world.

By relying on a single provider for its Access services, the company has one point of contact for billing, technical support, and more. Plus, a dedicated Fusion Connect account team will serve the company for life.

Industry
Restaurant Hospitality

Products & Services
Managed WiFi

The Restaurant

The restaurant asked Fusion Connect to take over 120 circuits that they had previously purchased from a competitor, because they preferred the Fusion Connect service and support experience.

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