Microsoft Call Plans versus Operator Connect

Navigating the Best Voice Solution for Your Business

In today's rapidly evolving digital landscape, businesses are constantly seeking the most efficient, reliable, and innovative voice solutions to stay ahead. Microsoft Teams has emerged as a pivotal platform for internal and external communication, thanks to its comprehensive suite of features that cater to the modern workplace's needs.

Two prominent options for integrating voice capabilities into Microsoft Teams are Microsoft Call Plans and Operator Connect.

Each offers unique benefits and considerations, making the choice between them crucial for IT decision-makers aiming to enhance business efficiency through IT, align IT strategy with business goals, and drive business growth with technology.

Your shift from legacy telecommunications to modern technology solutions is coming; let’s make sure you choose the right path.

AI generated image for the microsoft call plans versus operator connect blog post

Connecting the Dots

Microsoft Call Plans versus Operator Connect
When exploring voice solutions, it's essential to align your choice with your organization's specific needs, IT infrastructure, and future growth plans.

Fusion Connect stands at the intersection of innovation and voice, offering tailored solutions that empower businesses to transform every conversation into a valuable digital asset.

By integrating voice with Microsoft Teams, companies can unlock new levels of collaboration, productivity, and innovation. Whether through Microsoft Call Plans or Operator Connect, Fusion Connect enhances Microsoft Teams' capabilities by providing a seamless, integrated communication experience.

Learn more about how Fusion Connect can elevate your Microsoft Teams experience with Voice for Microsoft Teams.

Operator Connect

Customized Connectivity and Control

Operator Connect presents a more customizable approach, allowing businesses to choose their telecom provider from a list of Microsoft-certified operators.

This option is perfect for companies requiring more control over their voice solutions and those with specific needs for security, uptime, and carrier relationships. The benefits include:

  • Choice of Providers
    Select from a range of operators based on your business needs, location, and pricing preferences.
  • Greater Flexibility and Measured Costs
    More control over call plans, including the ability to negotiate rates and terms directly with providers.
  • Easy Integration
    Quick and straightforward setup within the Teams Admin Center, with no additional infrastructure required.
  • Enhanced Reliability and Quality
    Leverage the expertise and infrastructure of established telecom operators for superior call quality and reliability, access a 100% uptime guarantee.
  • Dedicated Support
    Access to specialized support from your chosen telecom provider, in addition to Microsoft support.
  • Centralized billing
    Streamlining of licenses across the Microsoft and telephony ecosystems, aiming towards one central biller.


Microsoft Call Plans

A Direct Route to Communication

Microsoft Call Plans are designed as an all-in-one solution, mainly for smaller organizations that wouldn't require support or scale, offering businesses a straightforward approach to adding voice services directly through Microsoft.

This option is ideal for organizations looking for simplicity and direct billing from Microsoft. Here are the top benefits:

  • Simplicity
    Easy to set up and manage within the Microsoft 365 admin center, Call Plans provide a turnkey solution.
  • Global Reach with Local Presence
    Offers a range of domestic and international calling plans to suit various business needs.
  • Direct Integration
    Seamless integration with Microsoft Teams and other Microsoft 365 services.
  • Consolidated Billing
    Simplifies administration with all services billed directly by Microsoft.


Decision Factors

Aligning with Your Business Needs

Choosing between Microsoft Call Plans and Operator Connect depends on several factors, including your organization's size, call volume, geographic presence, IT infrastructure, and specific business needs.

Microsoft Call Plans might be the right choice for businesses looking for simplicity and direct integration with Microsoft billing.

In contrast, Operator Connect could be a better fit for organizations that require more flexibility, control over their telecom services, and the ability to leverage specific carrier benefits.


Future-Proofing Your Voice Strategy

As businesses continue to navigate the complexities of digital transformation, the integration of voice services with platforms like Microsoft Teams is no longer just an option but a necessity.

It's about choosing a solution that not only meets your current needs but also aligns with your long-term IT strategy and business goals. The choice between Microsoft

Call Plans and Operator Connect is a significant decision that impacts not only your immediate communication capabilities but also your organization's ability to innovate, grow, and compete in the digital age.



Elevate Your Microsoft Teams Experience with Fusion Connect

In the quest for the perfect voice solution, it's crucial to partner with a provider that understands the intersection of voice and innovation. Fusion Connect empowers organizations to maximize collaboration and transform conversations into digital assets, enhancing business efficiency and driving growth.

By adding Voice to Microsoft Teams, and then using AI to optimize voice data, businesses can unlock unprecedented levels of productivity and innovation. Explore how Fusion Connect can help you make more from your Microsoft investments and elevate your Microsoft Teams experience by integrating the ideal voice solution for your business.

Discover the transformative potential of Voice for Microsoft Teams with Fusion Connect, where voice meets innovation, and every conversation becomes an opportunity for growth.


Time to Connect!

If questions are brewing, it's time to connect! Fusion Connect's customer success team awaits to navigate you through the optimal Voice or Licensing solutions for your business.

Rely on our industry-leading guarantees of 100% uptime (yes, even when Microsoft Teams isn't working) and 100% customer satisfaction. You're in the safest hands possible.

Let's shift from Telco to Techco, together.


Fusion Connect is a Microsoft Cloud Solution Provider.

microsoft cloud solution provider logo


Microsoft Teams Calling Services

Make calls to mobile devices and landlines through Microsoft Teams with Operator Connect.

Microsoft Teams allows collaboration access to files and direct communication with your teams

Is Your Internet Speed Performing As Promised?

Test your internet speed

Measure your internet speed and get insight on jitter and latency.