A Managed Connectivity Service Provider (MCSP) is a specialist that provides managed services focused on internet connectivity. If you think about managed service providers (MSP), you can consider MSP an umbrella term under which you lump all of the offerings available from the variety of cloud and service providers you see every day. But, there is a good reason for the more specific MCSP designation.

MCSPs understand that connectivity is the foundational service that enables every other cloud and off-premises capability that you might be considering and know that their job is provide the basis for that secure, resilient, effective infrastructure layer. This means understanding your needs for connectivity to every business endpoint and what options they need to offer to fit the variety of business demands you will encounter.

It's no trivial task to provide the right connectivity option for everything from your central headquarters to remote branches and teams, and even individual remote workers in rural areas with limited connectivity options. It’s even harder to integrate it all into a smoothly functioning, easily managed networking infrastructure that meets your business needs for performance, reliability, redundancy, and security.

An MCSP has invested in the expertise and technologies required to deliver these capabilities to their customers, and they are focused on staying up to date on the latest technologies, operational processes, and hostile threats so that they can deliver the best possible customer experience.

Top Five Managed Connectivity Benefits

The most obvious benefit of managed connectivity is right there in the name: the services are all managed for you. But, it’s more than just simple management of the services. It’s managing them as a whole and not as a collection of point solutions.

Managing these services in ways that provide the greatest benefit for the customer is what makes an MCSP unique. That holistic approach and an understanding of how all the services need to work together makes the value of the MCSP service greater than looking to solve each individual problem.

MCSP Benefit #5

Managed Wi-Fi

Your Wi-Fi services are often layered on top of an existing network infrastructure. When your environment has multiple remote locations - ranging from a branch office to a campus-wide installation - you are faced with issues providing that Wi-Fi accessibility. Including opening security holes in your infrastructure.

An MCSP who is familiar with the entire infrastructure can provide a single managed solution. This includes knowing the different vulnerability points where guest access is required,  which resources need to be available at every endpoint, and the coverage necessary for each location that does not compromise the network security.

MCSP Benefit #4

Network Connectivity

Network connectivity is something that IT often doesn’t worry about. In some cases it’s as simple as contacting an appropriate ISP and arranging for service. In a distributed environment, it isn’t always that simple.

You’re likely to find yourself dealing with different service providers and different connection technologies and issues. For instance, applications that work great in an urban environment with fiber connectivity may not run well, if at all, in rural locations with high-latency satellite connections.

Looking at monitoring and managing a network that has multiple connection types - multi-gigabyte connections, broadband wireless, cellular, DSL, and satellite - can be a full-time job understanding all these types of connections and their impact on your business. That is the expertise an MCSP provides.

MCSP Benefit #3

Reliable Business Internet

Delivering reliable dedicated business internet means providing connectivity and management options that can be configured to fit the customer’s specific needs. These needs can vary site to site. Each connection requires the same level of redundancy and failover. The MCSP you select will need to be well versed in the connectivity, routing, and redundancy options that can be made available for each location.

MCSP Benefit #2

Wireless Access

Wireless access, be it fixed Wi-Fi, satellite internet, or cellular broadband, can be a game changer when used appropriately.  Especially for truly remote locations, pop-up business locations, or temporary job sites.

The real trick to including these services in your business connectivity plans is to understand: what works best where and what will integrate most smoothly with your existing infrastructure. Your MCSP will bring you the expertise to make these choices. Working alongside your line-of-business operations people.

MCSP Benefit #1

Fully Managed SD-WAN

Moving to a fully managed SD-WAN solution provides your business with the foundational infrastructure for a host of services across a distributed enterprise. Properly implemented, this technology will simplify the integration of remote offices and workers into the corporate WAN. Plus, it will provide increased bandwidth, improved service and application performance, and enhanced security. All while reducing the cost compared to existing WAN technologies. An MCSP is able to offer a SD-WAN solution that best fits your business demands.

MCSP Technologies

Building Future-proof Communications Solutions

The concept of an MCSP is a straightforward one: managing the connectivity that meets your business requirements. But achieving this means integrating a number of different technologies. SD-WAN services is the fundamental basis for building a secure and reliable connectivity infrastructure.  Giving the customer a choice of SD-WAN providers means understanding how different applications work to produce results that best fit the customer’s need.

The same is true for the multitude of connectivity options that are available. A financial services firm might require a dedicated internet access connection between locations. While a remotely connected employee is simply on a VPN over their cable network connection. From dedicated fiber to relatively low-speed DSL, the connection type needs to be integrated into the business environment. As new technologies come to market – Wi-Fi 6 is a current example – the job of the MCSP is to quickly integrate them into their existing managed networks without any negative impacts.

The choice of connection technologies also depends on how a business plans on using the connections. Technologies such as Unified Communications as a Service (UCaaS) require a certain level of connectivity, especially if you plan to integrate Virtual PBX options.

The technologies that an MCSP supports are a moving target. There are minimum levels that need to be available to every customer right now, today. As new technologies appear, existing technologies are used in different ways, and business demands evolve, that can change for the future.

See All Connectivity Services

What is an MCSP?

We asked 100 IT Professionals:
What is an MCSP?

Don’t worry if you weren’t quite sure what an MCSP was. Even the internet acronym finder doesn’t list Managed Connectivity Service Provider as one of the choices. Making this area of expertise stand out is new to the industry. The selection of capabilities in this area of expertise merit their own focus.

What is an MCSP?

Microsoft Certified 67%
Connectivity 26%
Don't Know 7%
Source: Pulse Poll

 

67% believe an MCSP is a Microsoft Certified Solution Provider

Given how long this term has existed - and Microsoft’s industry profile - it shouldn’t come as a surprise this is the most common definition when someone hears the words “MCSP”. But, the industry is working to change that response.

26% believe an MCSP is a Managed Connectivity Service Provider

This percentage gives us a good feel for the number of IT professionals that are dealing with the issues that MCSPs are solving. As companies prioritize remote work and expand their connectivity footprint, many are discovering MCSPs as business partners. A team focused on solving the problems businesses need answers for.

7% does not know what an MCSP is

It’s not surprising that some percentage of IT professionals are unfamiliar with the capabilities generally included under the umbrella “Managed Service Provider” term. When the more detailed MCSP term is explained, most understand that the expertise merits their own description definition.

MCSP for an Enterprise Business

Enterprise and mid-market businesses are obvious candidates for making use of an MCSP.
While many enterprise companies with existing WAN and VPN infrastructure thought they were prepared, most found they fell short when employees began working remotely. Not only did they lack the infrastructure to suddenly support the increase in remote workers, but they also lacked the in-house expertise to efficiently solve this problem.

Taking the “solve it now” approach, many businesses chose erratic solutions to get employees access to corporate resources. Now that the pandemic crisis has slowed, these businesses find themselves inefficiently supporting multiple applications that redundantly do the same thing. These are a significant management headache on a day-to-day basis.

Now that the immediate pressure to address these issues has relaxed, these same companies are re-evaluating the choices they made. As remote work has become the new normal in many organizations, long-term solutions are a more pressing concern. Maintaining a high level of security - while allowing required network access from any location - means moving past the cobbled-together solutions that many companies implemented during the pandemic. They allowed business to continue at the time, but there are better future-proof solutions.

The comprehensive solutions offered by an MCSP address these issues directly and when properly implemented, allow and encourage future business growth and expansion.

What is an MCSP?

The Conclusion

A Managed Connectivity Service Provider (MCSP) works to provide the fundamental connectivity piece of your enterprise networking puzzle. From a core SD-WAN implementation to ensuring connectivity for every location that needs a secure endpoint. They provide the skillset to aid your business in selecting the optimal connectivity options. An MCSP can guide you to the technologies and tools that best meet the demands of your business. Rolling out a solution that will make your business more efficient and effective in accomplishing your business goals.

The MCSP becomes your go-to resource as an expert in selecting and expanding on solutions for your connectivity needs. They stay up-to-date on the latest technologies, changes to your deployed infrastructure, and potential future changes that will benefit your business. With the management of the connectivity infrastructure in the hands of the MCSP, enterprises are better able to focus on their line-of-business activities. Thus, avoiding costly talent in these technology areas.

Expanding the business will no longer be constrained by that lack of expertise or talent or the cost of acquiring it. The MCSP is a business partner in expanding your options. Quickly taking advantage of business growth opportunities.

Why would a Managed Service Provider (MSP) would also have a standalone MCSP offering?

Managed Service Providers (MSPs) have a Managed Connectivity Service Provider offering that specializes in reliable connectivity. The term “managed service” is a blank slate applicable to several services. Connectivity being a foundational service in any organization.

The MCSP specialization ensures the MSP has the talent, the technologies, and the experience to offer organizations world-class connectivity options. Much faster, and for a far lower budget, than developing and deploying multiple connectivity options in-house.

The technologies provided via an MCSP are the foundation to any growing organization - especially in an era of increased remote work and business expansion. Offering a standalone MCSP option that is not dependent on other services under the MSP umbrella means  customers need only invest in the service that they need.

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