Elevate Partner Program

Benefits Available to Pioneer, Trailblazer and Elite Partners 

Sales Enablement and Certification 

• The Partner enablement and certification program will be rolled out in phases throughout the year. Phase 1 offers Partners in all Elevate tiers access to the Partner Portal. Multiple resources will be available to Partners via the portal, including but not limited to, product collateral, customer promotions, webinars, newsletters, spiffs and instructional content. The Innovator and Influencer level certifications will be available to Trailblazer and Elite Partners respectively and are in development for future release.  

Marketing in a Box 

• The marketing-in-a-box is designed to be a ready-to-go kit of marketing materials that will allow a Partner to go to market with carefully thought-out marketing campaigns.  At launch, the POTS Replacement kit is available with additional product kits to follow, i.e., MSFT Teams,  UCaaS/CCaaS, Managed Network Services.  Kits will consist of 1-Email Drip Campaign, 1-Landing Page Template, 1-Blog, 2-Social Media banners, and 1-Ebook.  Optional recorded videos, podcasts, and webinars are available if agreed upon by sales and Partner.   

Benefits Available to Trailblazer and Elite Partners 

Sponsored Events 

• Experience Marketing (Customer Facing): For Trailblazer and Elite Partners, we will offer exclusive access to sponsored customer events. These events create opportunities to interact with customers while engaging in highly desired experiences. Examples are football games, NASCAR races, golf experiences, and more. Trailblazer Partner events may include multiple Partners. Elite Partner events will be exclusive. One Partner event per year. Event dates to be determined throughout the year with the first event slated for May 2025.  

• Exclusive Fusion Connect Events (Fused 2.0; Partner Facing): For Trailblazer and Elite Partners, we will offer priority access to educational/social events. These events create opportunities to learn about Fusion Connect in an educational setting followed by participation in an Xtreme Racing Tour.  Final dates TBD; slated to begin in May 2025. 

Free or Discounted Teams Calling 

Fusion Connect is offering Partners free Microsoft Teams Calling Services (“Teams Calling Services”) at their corporate headquarters for each year they reach Elite Partner status.  Partners at Trailblazer status will be eligible for a 50% discount on the same services. Promotion does not include Microsoft licensing. Requests to participate in this program should be delivered through the assigned Channel Manager. 

Terms & Conditions 

Pre-Qualified Partners: Partners that attended the PAC and were pre-qualified as Elite Partners will be eligible to receive the promotional Teams Calling Services for all of 2025. They must meet the Elite Partner Threshold each year to maintain Elite Partner status and continue receiving the promotional Teams Calling Services into the following year.  

New Elite Partner Qualification: Elite Partners that did not pre-qualify will be immediately eligible to receive promotional Teams Calling Services once they obtain Elite Partner status. This status will last until the end of the following calendar year (e.g., if a Partner obtains Elite status in 2025, their status will continue until the end of 2026 without requalification). 

New Trailblazer Partner Qualification: Partners who reach Trailblazer status in any given year will be immediately eligible to receive promotional Teams Calling Services at a 50% discount. The status will last until the end of the following calendar year (e.g., if a Partner obtains Trailblazer status in 2025, their status will continue until the end of 2026 without requalification). 

Contract Requirements: Partners must sign a 3-year contract for the Teams Calling Services. The promotion covers the monthly recurring charge (“MRC”) for the Teams Calling Services only; phones and Microsoft CSP licenses are not included. Partners are responsible for all taxes and fees associated with the Services.  The promotion will be reflected as a credit to the MRC on the Partner’s invoices. 

Loss of Eligibility: If a Partner fails to meet the Elite or Trailblazer Partner Threshold in any given year, they will be invoiced for the Services at the rates set forth on the applicable Service Order (the “Standard Pricing”) from January 1 of the following year. However, if an Elite Partner qualifies as a Trailblazer Partner, they will receive a 50% discount on the Teams Calling Services instead of paying the full price. Trialblazer partners who lose status, will lose all discounts and be invoiced for the Services at the rates set forth on the applicable Service Order (the “Standard Pricing”) from January 1 of the following year. 

Limitations: The maximum number of seats for the promotional Teams Calling Services is 100. The promotion includes MRC for Teams Calling Services only (e.g., charges for hardware, Concurrent Calling Services, User First, etc., are excluded). Free and/or discounted services do not qualify for commissions. 

Program Changes: Fusion Connect reserves the right to discontinue the Elevate Partner Program at any time. If the program is discontinued while a Partner is still under contract for Free or Discounted Teams Calling, the Partner will have the ability to terminate the applicable Service Order without penalty, including Early Termination Fees. 

Benefits Available to Elite Partners 

Executive Sponsorship 

Enhanced Compensation 

• Additional SPIFF.  Effective with 2025 new bookings, Fusion Connect is offering an additional SPIFF of one times the MRR for new logo/customer sales with a three (3) year contract term (renewals, moves, adds, and changes to existing customer accounts do not qualify) signed up by Elite Partners (“Additional 1x SPIFF”). Deals initially quoted prior to 2025, must be repriced and closed by March 31, 2025 to be eligible. Microsoft licensing sales are excluded from this program.  
• Additional SPIFF Terms.  The Additional 1x SPIFF is in addition to other applicable Fusion Connect SPIFFs.  Except as otherwise set forth herein, Additional 1x SPIFFS are subject to the Fusion Connect’s standard SPIFF terms and conditions in effect at the time of the applicable sale (e.g., sales made during Q1 2025 would be subject to the Q1 2025 Channel Partner SPIFF terms and conditions available at www.fusionconnect.com/partners/resources/q125-spiff-terms). 
• Additional Residual.  Effective with 2025 new bookings, Fusion Connect is offering an additional 2% residual commission on new logo/customer sales with a three (3) year contract term (renewals, moves, adds, and changes and sales of existing customer accounts do not qualify) made by Elite Partners (“Additional 2% Commission”). Deals initially quoted prior to 2025, must be repriced and closed by March 31, 2025 to be eligible. Microsoft licensing sales are excluded from this program. 
• Additional Residual Terms: The Additional 2% commission is in addition to the Elite Partner’s standard commission payout.  Except as otherwise set forth herein, the Additional 2% commission will be subject to the terms of the applicable Partner agreement.  If the Partner loses Elite Status at any time, the Additional 2% commission will be removed. 

Dedicated BDR Campaigns 

• Elite Partners are eligible to take advantage of custom calling campaigns through the Fusion Connect marketing team.  The goal of this project is to create mutual opportunities within the Partners' current install base.  How it works:  
• Partner provides a list of customers to target with specific offers. 
• Fusion Connect BDRs call into the Partner’s list and sets meetings with the Partner and the Fusion Connect Channel Manager. 
• Partner gets the opportunity and quotes Fusion Connect.  
• *Note: The list must be current customers of the Partner.  No prospect lists will be eligible for this campaign.  
• To get started, Partners should reach out to their dedicated Fusion Connect channel manager who will engage marketing and the Elevate Partner Program lead. 

Priority Support 

• Elite Partners will receive priority access to our Tier 2 post-install support team through a unique PIN, connecting them directly with our most experienced support experts. The Elite PIN is for Partner use only, not to be shared with customers. To protect the integrity of this service, any misuse may result in deactivation at Fusion Connect's discretion. Contact your priority support team at 866.791.7657, with your dedicated PIN.
• Whenever possible, Elite Partners will be assigned project management resources who are familiar with their business operations and Elite Partner status will be clearly noted in our CRM to ensure their team always gets the attention it deserves.
• Please note: CPNI (Customer Proprietary Network Information) regulations still apply. All Partners using the Elite PIN must be listed as an authorized contact on a customer’s account to request or manage any customer-related information.