Fusion Connect Resources

February 2023
Special Announcement: Fusion Connect now offers the option to conveniently pay your invoice via electronic funds transfer (EFT). Is the internet connection at your business performing at speeds promised? Take our Speed Test to find out!

January 2023
Start off the year right by learning about Operator Connect! What is it? How can it improve your business?

December 2022
Happy Holidays from the Fusion Team! Our holiday gift to you this season is the announcement of a great new service offering: Operator Connect for Microsoft Teams. With Operator Connect you can turn Microsoft Teams into a business phone system simply and quickly with our next-generation calling services!

November 2022
We’ve compiled a series of resources touching on the latest trends that are top of mind from evolving customer experience expectations to next-generation connectivity and collaboration solutions. Let’s collaborate to connect, protect, and accelerate your strategies for 2023.

October 2022
This October, look forward to our participation as a Gold Exhibitor in the Digital Workplace Marketplace at the Gartner IT Symposium/Xpo™ 2022 conference (and hope to see you there). Plus, our own Rod Brownridge, SVP of Customer Success, shares the importance of investing in modern contact center capabilities.

September 2022
In September, we look forward to two great events - a live webinar on Anticipatory Customer Experience with Rod Brownridge and Micah Solomon and our participation as a Gold Exhibitor in the Digital Workplace Marketplace at the Gartner IT Symposium/Xpo™ 2022 conference in October.

August 2022
For August, we are excited to introduce our extensive security portfolio to help enterprises take control of their IT environment. Plus, a recap of some of our newest blog posts and press releases.

July 2022
This July, announces our new agreement with Intrado Corporation to transition Intrado’s enterprise voice and network clients to our leading set of strategic communication services. We follow-up talking about security risks with employees using their own devices, creating a checklist for your business endpoint security, and introduce a new whitepaper discussing the impacts of downtime on retail businesses.

June 2022
In June, we discuss how to upgrade your old phone service - including upgrading your Webex services. We have some interesting updates you should check out, including a new whitepaper to help secure your retail business. Plus, we're proud to announce Fusion Connect has been named the GOLD GLOBEE® WINNER in the "Customer Service and Support Team-Department of the Year" category for 2022.

May 2022
For May, we explore how the COVID pandemic has accelerated technology upgrades for business infrastructure, how to upgrade your calling services for  Webex, and we’re thrilled to have been chosen as this year’s The Stevie® Awards Winner for Customer Service Team of the Year!

April 2022
This April, we review what you can do if your business has been hacked and how to prevent it in the future with a special recorded webinar for you to watch at your convenience. We also touch on how you can replace your old landline phone services (POTS) with a communication system that is more future-proof and secure.

March 2022
In March, we discuss some product enhancements, such as to our VPN service. We also touch upon some successful security and management solutions as organizations embrace their employees permanently working remotely or on a hybrid schedule.

February 2022
This month we're excited to announce our new investment growth and our approach to embracing the post-pandemic hybrid workforce of the future.

January 2022
Kick off the New Year with a Fireside Chat with Fusion Connect and Talkdesk: Frictionless vs. Human-less CX: What does it mean?

December 2021
Look back on the 2021 year with some great blog posts. Last chance to take advantage of three months free on select services!

November 2021
Contactless shopping and seamless CX are the top interests of consumers this holiday season, as well as a few security tips.

October 2021
Highlights include: Fusion Connect embraces Cybersecurity Awareness Month with some tips to help you keep your network secure - whether at home, or in the office. Read it in our October 2021 customer update.

September 2021
Highlights include: Fusion Connect explores Contact/Call Center as a Service, the importance of migrating and updating old infrastructure, and the impact of Web Conferencing on company interactions. Read it in our September 2021 customer update.

August 2021
Highlights include: Fusion Connect introduces an MS Defender for Endpoint services and we deep-dive into web conferencing and customer communication best practices. Read it in our August 2021 customer update.

July 2021
Highlights include: an introduction to our updated Customer Portal, some important tips on how to mitigate data breaches and cyber security threats, and limiting WiFi device connections. Read it in our July 2021 customer update.