Business VoIP Phone Service Systems

Fusion Connect - The Managed Communications Provider

Making the choice to use a Managed Communications Provider means having the opportunity to move away from dealing with expensive, on-site communications hardware or equipment. Plus, transitioning to a unified communications model that will free up budget and company resources.

Extreme talent gaps in technical fields have made it difficult to efficiently run all the technologies regularly implemented in a modern enterprise. The cost of hiring, training, and retaining this level of expertise forces many businesses into point solutions. This mix of vendors and solutions can result in the headache of managing glitches in operations, availability, and management as they occur.

“Taking orders using Fusion Connect Call Center during COVID-19 has been sort of a pilot for how a call center might work for our business. We’ve seen that Fusion Connect Call Center can help us do more business and use our resources more efficiently.”

– Phil Dixon, Director of IT, Alicart

“We estimate that we’ll save between $25,000 and $50,000 per year with our new Hosted Voice and Unified Communications solution.”

– Jim Hill, Director of IT, ABC

“When I joined Fusion Connect, I quickly realized that I joined a family and not only a company. I truly believe that what we do at Fusion and how we treat our customers and employees is the reason why I love my job so much. We truly are a family here.”

- Summer Stubbs, HR Generalist, Fusion Connect

Fusion Connect’s Communications Portfolio

Fusion Connect’s MCP offering saves significant time dealing with the everyday issues of business communications. It frees staff to focus on tasks that facilitate business growth and success. We offer:

Business VoIP
Leave behind bulky PBX hardware. Enable staff to work from anywhere, without sacrificing the high-end features you need.
Unified Communications as a Service (UCaaS)
We offer both Microsoft Teams and Cisco Webex. Your workforce will have the collaboration tools they need to move the business forward.
Calling Services
Make communication simpler for your employees with one phone number across all devices.
Contact Center as a Service (CCaaS)
Connect customers to answers and build lasting relationships, while lowering costs.
SIP Trunks
Get excellent call quality, and even better cost savings while connecting your business locations and users
POTS Line Transformation
Simplify the management and scalability of your telephony and landline services by transitioning from analog services to digital service.
VoIP Fax
Faxing from anywhere using a simple, secure online portal. Add as many users as you want and get unlimited faxing for one low price.
Microsoft 365
Synchronous and asynchronous collaboration. As a CSP for Microsoft, we are your single source for all things MS.
Phones & Hardware
Choose from a wide range of HD office desktop phones, including multi-line, video, touchscreen, cordless, and conference phones.

Managed
Service Provider

Your Managed Service Provider

Fusion Connect is a comprehensive Managed Service Provider dedicated to mid-market and enterprise customers. We deliver world-class expertise and the best technology across communications, connectivity, security, and more. 

Our broad range of managed services includes:

Security: Such as Endpoint Management & Edge Security
Communications: Including Calling Services with Microsoft Teams or Cisco Webex
Connectivity: Fully redundant Internet with speeds up to 100x100 Gbps

Services are backed by industry leading guarantees and award-winning customer service.

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What is an MSP?

A Managed Service Provider is a company that manages various IT and security services on behalf of a business, delivering expertise and saving time and money.  

MSPs act as a force multiplier for in-house teams. Powered by fully customized technology and proven processes, MSPs inject the resources, time, and expertise aligned with business goals to ensure the business runs smoothly and efficiently. 

What is an MSP?

Managed
Security Service

Your Managed Security Service Provider 

Fusion Connect’s Managed Security Service Provider (MSSP) offering consolidates your security tools, technology, and partners, overseen by a single, expert team.  

Get a full spectrum of networking and security solutions from one provider, including:

Endpoint Detection and Response
Managed Endpoints
Advanced Edge (Unified Threat Management)
Remote Access VPN
Plus, PCI Compliance, Third-Party MFA, and 24/7 Monitoring

These services are designed to provide greater visibility and control to all senior security professionals.

See Security Services

What is a MSSP?

A Managed Security Service Provider (MSSP) improves a business’s security posture by delivering defensive technology, operations, and management.

Covering people, process, and technology, MSSPs can deliver enterprise businesses a fully loaded security team in less than a quarter of the time it would take to build it themselves. 

What is an MSSP?

Managed
Communications

Your Managed Communications Provider

Fusion Connect’s MCP service addresses your business communications needs with improved productivity, mobility, simplified management, and lower costs. 

Small to medium-sized businesses - and global enterprises alike - are faced with the challenges of quickly adapting their communications response. Particularly in the growing shift to cloud communications.

We offer an industry-best range of services including:

Unified Communications as a Service (UCaaS) - plus calling services and phone numbers for each UCaaS instance
Contact/Call Centers (CCaaS)
Business VoIP
POTS Phone Line Replacement
SIP Trunks

All backed by our satisfaction guarantees and sector-leading customer service.

See All Voice Services

What is a Managed Communications Provider? 

Managed Communications Providers (MCPs) simplify the operation and management of business communications.

From telephony to collaborative tools to customer support: move your entire communications stack to one vendor. This reduces your internal investment in the hardware, software, and technology expertise required to keep your communications and collaborative tools up and running.

What is an MCP?

Managed
Connectivity

Your Managed Connectivity Provider

As a Managed Connectivity Service Provider (MCSP), Fusion Connect enables your workforce to thrive via connection services that are fast, secure, and reliable, regardless of location.

Fusion Connect guarantees reliability, resilience, and performance. Managing and monitoring the entire connectivity infrastructure.

Our MCSP team ensures service availability and bandwidth meet the demands of the workload at each site. We keep wired and wireless access available and maintain overall security.  

See Managed Connectivity Services 

What is Managed Connectivity?

An MCSP provides technologies and techniques to deliver managed networks, business internet, and SD-WAN to interconnect applications, services, and locations for maximize performance.

MCSPs understand that secure, resilient, and efficient connectivity is the foundation for enabling every cloud and off-premises capability you might be considering.

Check for Services & Speeds

Fusion Connect’s Managed Communications Provider

Lower your cost of ownership while modernizing your business.

Maximize Your Existing UCaaS Investments

Build on your Microsoft or Cisco investment with comprehensive communications capabilities. Reliable, secure, and available calling and collaboration anywhere your business needs to be.
Consolidate Your Communications & IT Providers

Combine features that are often only found in point solutions. Improve employee connectivity and collaboration with simplified management and deployments.
Build an Agile, Work-from-Anywhere Business Environment

Leveraging other Managed Service Provider options, such as managed connectivity services and managed security services, allows you to take advantage of opportunities for growth and business expansion, while minimizing impact on the bottom line.

This diagram explains how edge security helps give you complete visibility and control of all devices across your distributed business landscape.

Customers Are at the Heart of Everything We Do

The most comprehensive service guarantees in the industry, to match the best-in-class technology stack.

Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering voice and data services, Unified Communications (UCaaS), and SD-WAN.

Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.

Installation Guarantee
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service.

100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase both UCaaS and SD-WAN, or Fusion Connect provides a credit.

Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.

Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract

A Full Stack of Experience

Why is an MCP is stronger when operated from within a Managed Service Provider (MSP)?

When choosing a Managed Communications Provider (MCP) that is part of a larger Managed Service Provider (MSP), you benefit from the institutional knowledge that the MSP possesses. Their expertise is aided by the knowledge of the broad range of MSP offerings, and not narrowly focused on just the MCP service.

MCPs understand the impact of those various business services on the MCP services. They look at the whole environment, rather than just a collection of point solutions. Your business reaps the benefit of the enhanced knowledge base available to the MCP

Your Managed Communications Provider (MCP)

Improve your productivity and mobility, simplify management, and lower your cost.

Fusion Connect - The Managed Communications Provider

Fusion Connect’s Communications Portfolio

Fusion Connect’s MCP offering saves significant time dealing with the everyday issues of business communications. It frees staff to focus on tasks that facilitate business growth and success. We offer: