Carrier Support

    If you are a carrier needing assistance with services provided by the former Birch Communications, please use the information below for assistance with Customer Service Records (CSR), Local Service Requests (LSR), and Local Number Portability issues.

    CSR, LSR, and Toll Free Requests

    Use the options below to submit requests related to former Birch Communications Lines.

    Customer Service Records Requests

    Local Service Requests

    Toll Free Requests

    CSR & LSR Escalations

    Use the options below for escalations related to CSR and LSR issues. The information provided via the form ensures we take care of your needs quickly and thoroughly.

    CSR Escalation Requests

    LSR Escalation Requests

    Hours of Operation
    Hours of operation for submitted requests are Monday through Friday, 8 am - 5 pm EST, with the exception of the following observed holidays:

    • New Year’s Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day & the Day After
    • The Day Before Christmas & Christmas Day