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Carrier Support
If you are a carrier needing assistance with services provided by the former Birch Communications, please use the information below for assistance with Customer Service Records (CSR), Local Service Requests (LSR), and Local Number Portability issues.
CSR, LSR, and Toll Free Requests
Use the options below to submit requests related to former Birch Communications Lines.
Customer Service Records Requests
CSR & LSR Escalations
Use the options below for escalations related to CSR and LSR issues. The information provided via the form ensures we take care of your needs quickly and thoroughly.
Hours of Operation
Hours of operation for submitted requests are Monday through Friday, 8 am - 5 pm EST, with the exception of the following observed holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day & the Day After
- The Day Before Christmas & Christmas Day
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The free-text field is your chance to tell us how we can help, what products and services you are interested in, or how you found us, that would be great to hear!
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Schedule a meeting with us at a time that suits you. Simply let us know when you'd like a virtual appointment, and we'll send you the meeting invite.
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