Instructor-led Product Training

Call Center Agent Training

Learn how to manage daily Call Center Queue activity right from your desktop computer or laptop. As an Agent, use the Call Center Client to answer and make calls, transfer, conference, manage directories, use keyboard shortcuts, change ACD state, and more.

Topics Covered: Call Center Client, Queue, ACD States
Calling Plans: Call Center Agent
Prerequisite: Advanced Phone User Training

A representative will contact you within 24 hours to confirm scheduling.



Training sessions average 1 hour. However, we can accommodate special requests for shorter sessions or times.


Your Training Request Is Sent

A representative will contact you within 24 hours to confirm your requested scheduling.