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Instructor-led Product Training

Call Center Customer Portal Training

As an Administrator, learn how to set up and modify your Call Center queue within your Customer Portal. Coverage includes assigning Agents to Supervisors for monitoring, set inbound queue ringing pattern, configure Routing Policies, Announcements, Status & Statistics, and more.

Topics Covered: Call Center Configuration, Status & Statistics, Announcements
Prerequisite: Customer Portal Training

A representative will contact you within 24 hours to confirm scheduling.



Training sessions average 1 hour. However, we can accommodate special requests for shorter sessions or times.


Your Training Request Is Sent

A representative will contact you within 24 hours to confirm your requested scheduling.

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