Hospitality Leader Modernizes with UCaaS

Challenge

A hospitality leader needed to modernize its global communications network to support properties around the world. Disparate systems and slow response times were impacting guest experience.

Solution

Fusion Connect implemented UCaaS to unify voice and collaboration tools under one reliable platform.

• Fusion Connect provided a comprehensive analysis of the existing systems and tailored a UCaaS solution to meet specific business needs.
• The new platform integrates voice, video, messaging, and conferencing capabilities to streamline communication among teams.
• Training sessions for staff ensured a smooth transition to the new system, maximizing user adoption and engagement.

Results

"Every interaction with Fusion Connect has been outstanding. The team is consistently kind, knowledgeable, and quick to resolve any issue... often with just a single phone call. Their seamless support process and thoughtful approach make all the difference."

Front-line employees and corporate teams can now coordinate in real time—ensuring exceptional service from first call to check-out.

• Customer feedback highlighted significant improvements in response times and service quality, resulting in higher guest satisfaction scores.
• The integration of real-time collaboration tools has increased operational efficiency, allowing employees to handle requests promptly.
• A noticeable reduction in communication-related issues has empowered staff to focus more on enhancing the guest experience.