Restaurant Operator Improves Connectivity and Operations

Challenge:

A regional restaurant operator faced slow and unreliable network connections, resulting in delayed customer orders and slow online transactions.

Solution:

Fusion Connect upgraded the operator’s outdated infrastructure by implementing high-speed broadband and Microsoft Teams Calling.

• High-speed broadband: Faster, redundant connections at every location ensure reliable and fast communication.
• Microsoft Teams Calling integration: Seamless voice calling and collaboration across multiple locations and devices.

Results:

"Kudos to Fusion Connect and your great team of savvy salespeople, engineers, service delivery, and support staff. I rely on Fusion Connect for their expertise in telecom and call center, but I know if I ever need help, Fusion Connect can support us with connectivity, failover, and other services they offer."

Managers gained real-time visibility into operations, while staff communication became instant and reliable. The network upgrade turned service bottlenecks into smooth, coordinated workflows—keeping both customers and teams happy.

• Service bottlenecks were eliminated, reducing wait times and improving customer experience.
• Workflows became more coordinated, allowing staff to communicate and collaborate efficiently.
• Overall satisfaction increased for both customers and team members due to enhanced connectivity and streamlined operations.