ATLANTA, GA — November 2, 2021 – Fusion Connect, a leading provider of collaboration and secure network solutions, announced today the enhancement of FusionWorks Pro, its Unified Communications as a Service (UCaaS) offering, with Microsoft Teams to support a more productive, agile, and efficient workforce.
Fusion Connect’s UCaaS offering provides the essential tools for teamwork among employees, customers, and partners, whether they are in the office, at home, or on the road. The secure and integrated platform combines hosted voice, web conferencing, chat, and collaboration tools for an all-in-one solution to keep organizations working efficiently and productively in a hybrid environment.
FusionWorks Pro with Microsoft Teams extends beyond the company’s internal Microsoft ecosystem, converting Teams into a full-featured cloud PBX. In addition to scalable pricing and 24/7 support, Fusion Connect’s customers will benefit from features such as:
- Flexibility and mobility to make and receive external phone calls directly from Teams from any device, with each user having their own DID
- Auto attendants to enable digital engagement, route calls more efficiently, and reduce spam
- Advanced call forwarding that enables mobility and ensures employees never miss a call
- Queues that increase visibility and efficiency so businesses can grow sales and avoid lost opportunities
FusionWorks Pro with Microsoft Teams works across devices to give employees access to traditional phone service functionality. It’s hosted in three datacenters for built-in redundancy, enabling business continuity and disaster recovery.
“We help organizations design their technology infrastructure with their present and future business needs in mind,” said John Dobbins, Chief Operating Officer at Fusion Connect. “Our latest enhancement gives organizations the flexibility to enable both phones and applications simultaneously to connect employees, customers, and suppliers in a secure, seamless, and frictionless manner. Ultimately, we’re helping customers maximize their Microsoft investment and empower employees to do their jobs from wherever they work.”