A Transitional State
The majority of Community Journals employees were telecommuting while the company waited to occupy new headquarters in Fall 2014. The move away from a traditional office environment and phone system meant that work-from-home employees used their mobile or home phones to make important calls to advertisers, news sources, and vendors.
Callers, in turn, would not see on Caller ID that the call was official business from Community Journals, sometimes returning messages late at night on employees’ home phones.
Looking for a better way to conduct business, Community Journals turned to Fusion Connect Hosted Voice and Fusion Connect partner XtraNET Inc., a Hosted Voice reseller.
Fusion Connect Hosted Voice has transformed the way that Community Journals’ staff communicates both internally and externally. “With [Fusion Connect] Hosted Voice, our remote workforce can make calls and ‘Community Journals’ appears on the recipients’ screens, just as if we were calling from our offices,” Hardin says.