Using AI to Unlock Productivity and Collaboration

Rather than treating AI as a standalone feature, modern collaboration platforms are embedding intelligence across every interaction—meetings, messaging, calling, and customer engagement. The result is a workplace where AI works alongside people as a trusted teammate, helping organizations move faster, communicate better, and make smarter decisions.

In a recent blog post, Boost Business Performance with AI, we shared three ways Fusion Connect helps customers use AI, including how to address customer experience and contact center challenges, and how to monitor and proactively fix network issues. In this post, we’ll focus on how AI can improve collaboration and create new opportunities.

From Tools to Teammates: AI That Works With You

One of the most profound shifts in collaboration technology is the rise of agentic AI—intelligent assistants that do more than respond to prompts. These AI teammates actively participate in workflows by summarizing conversations, capturing action items, suggesting next steps, and surfacing relevant insights in real time.

When AI handles repetitive or detailed tasks, employees have more time for important work, such as planning, creative projects, and building relationships. Working with AI also lowers stress and helps teams be more accurate and consistent.

Bringing Teams Together

Hybrid and remote work are common, but working apart can still lead to delays, confusion, and lower engagement. AI-powered collaboration helps teams connect in ways that feel natural, as if everyone were in the same room.

Advanced audio processing removes background noise, improves voice clarity, and compensates for issues caused by poor network connections. Video intelligence also helps by framing participants, recognizing gestures, and adjusting layouts to make meetings more engaging. These features help everyone feel heard, seen, and involved, no matter where they are.

Smarter Meetings and Everyday Workflows

Meetings take up valuable time, and AI helps you get the most out of that time. Intelligent assistants now capture summaries, track decisions, assign action items, and provide live transcription and translation—making every meeting more productive and accessible for teams worldwide.

Outside of meetings, AI helps with daily tasks by improving messaging, search, and finding content. Employees spend less time looking for information or writing the same responses, and more time working together productively.

AI‑Assisted Texting Inside UCaaS Platforms

AI is also transforming everyday business texting directly within Unified Communications as a Service (UCaaS) tools like Microsoft Teams or Cisco Webex. Instead of switching between apps or spending time crafting the “perfect” message, employees can use AI to help write clear, complete, and effective texts—right where they already work.

For example, a customer support manager responding to a service update can simply type a short prompt inside Teams or Webex, such as: “Notify customer about a 30‑minute delay and next steps.” The AI then generates a well‑structured message that uses the full character space efficiently—sharing all details in a single, clear message to avoid back‑and‑forth.

AI‑generated text example:

“Hi Alex—quick update on your service request. Our technician is running about 30 minutes behind schedule due to an earlier appointment, but is still on track to arrive today. No action is needed on your end. We’ll send another update once they’re on the way. Thanks for your patience—we appreciate it!”

By maximizing clarity and completeness in a single message, AI helps teams communicate faster, reduce follow‑up questions, and maintain a professional, consistent tone. Because this happens within the >UCaaS platform, the text is automatically logged, associated with the correct conversation or ticket, and made visible to the broader team—improving collaboration and accountability.

This kind of AI‑assisted texting is especially valuable for sales, support, and operations teams that rely on timely, accurate communication. The result is less time writing messages, fewer misunderstandings, and a better experience for both employees and customers.

Security and Trust

It’s just as important to have strong security, privacy, and responsible AI practices. Trust matters when AI is part of daily work, especially in regulated or customer-facing settings. Fusion Connect’s AI solutions include strong protections to keep information safe and meet industry rules. This lets businesses use AI confidently while keeping trust and transparency with clients and employees.

Getting Started with AI: Tips for Success

If you want to bring AI into your workplace, start small and focus on areas where it will have the most impact, such as improving productivity or customer support. Involve your team in choosing tools, provide training, and ask for feedback to make the transition smoother. Working with a trusted provider like Fusion Connect can help you build an AI plan that fits your business goals and culture.

At Fusion Connect, we’re committed to helping our customers get the most from AI, making meetings more productive, teams more connected, and businesses more successful. The future of work is not just about technology; it’s about helping people thrive.