Support Advisory Services

    Partners in Success

    Professional Consulting Services​

    When you need an extra support for your most critical infrastructure, our Professional Services team is here to help with additional support, consulting, and staff augmentation services.​​ With InFusion Professional Services, You Experience :​

    Rapid Response Support

    Rapid Response Support

    Quickly address any Microsoft Teams Calling or CSP inquiry.

    Proactive Support

    Proactive Support

    Anticipate needs and take preventative, strategic action.

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    Dedicated Staff

    Augment your team and tackle the style of technical and business support work you need done.

    Example of Table (Taken from SD-WAN page)

    Title 1 Title 2

    IPsec VPN

    Securely connect all of your sites and remote workers on one network. Fusion Connect IPsec supports full-mesh or hub-and-spoke topologies and routing policies, and uses end-to-end encryption to ensure confidentiality, data integrity and authentication. Industry-leading technology supports BYOD (bring your own device) yet avoids bandwidth bottlenecks. Customers gain safe and secure access to enterprise data and applications among branch locations, and from remote laptops, tablets, and other devices.

    Circuit Load Balancing

    Automatically balance your network traffic between two or more WAN links.

    5G or 4G/LTE Failover

    Traffic automatically redirects to a 5G or 4G/LTE interface in the event of a connectivity failure. Requires an existing or new 5G or 4G/LTE circuit (sold separately).

    High Availability (HA) CPE

    Hardware redundancy at the premises.

    Application Layer Firewall

    A firewall that is able to secure applications, not just ports and IP packets. Customers can set security policies for specific applications.

    Proactive Circuit Restoration

    Check the status of your Internet connection—24/7/365. If we detect an issue, we will automatically contact you via email, create a trouble ticket, and quickly work to resolve the problem and minimize your network downtime.

    SSL Inspection / Decryption

    Protects you from attacks that use HTTPS and other commonly used SSL-encrypted protocols including SMTPS, POP3S, IMAPS, and FTPS.

    Geographically Diverse Failover

    Customer network data (system and configuration) is replicated across multiple data centers and gateways. If a gateway goes down, the SD-WAN device connects to another gateway that already has the customer’s data network.

    Dynamic Path Selection

    The bandwidth of two or more connections is combined to provide a single connection. Traffic path is selected per packet based on loss, latency, and jitter.

    Voice / Real-time Application Failover

    Route calls and other priority real-time application traffic over the cleanest WAN connect to eliminate dropped calls, choppy sound quality, and echoes.

    Bi-directional Priority Routing

    Application link and route decisions are made at the premises and within the Fusion Connect core network.

    Optional

    Advanced Security

    Implement comprehensive, multi-layered security that safeguards your network and data assets against viruses, malware, and emerging cyber threats, with AV/Malware, IPS, and Web Filtering.

    Optional Optional

    Responsive Support

    Our dedicated team of experts are able to support you with projects and on-going management your team doesn’t have the time or bandwidth to tackle. On your behalf, we can handle:

    • Support ticketing
    • Escalation management
    • In-depth product knowledge support
    • Insights for improved service delivery
    • Communications of existing SLAs for support management

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    Proactive Support

    The only thing better than rapid resolutions to issues, is preventing them from happening altogether. With premium, proactive support, concerns are anticipated and preventative plans put in place.

    • Rapid resolution support included
    • Responsive support included
    • Full product solution support
    • Health check for business optimization
    • M&A support
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    Staff Augmentation

    Our dedicated team of experts are able to support you with projects and on-going management that you team doesn’t have the time or bandwidth to tackle. On your behalf, we can handle:

    • Support ticketing
    • Escalation management
    • In-depth product knowledge support
    • Insights for improved service delivery
    • Communications of existing SLAs for support management

     

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