Voice and fax services have different performance standards, which may raise questions about sending and receiving faxes using voice over IP (VoIP) technology. MegaPath's network—which is based on VoIP technology—is optimized for voice services; however, many of our customers also use it for faxing without issue. In the rare instance that an issue does arise, this guide provides helpful troubleshooting tips.
To use an analog fax machine with MegaPath Business Voice, it is necessary to have one of the follow devices (available from MegaPath).
Telephone Adapters will provide dial tone to your fax machine via a standard RJ-11 jack. Integrated Access Devices will provide dial tone to your breakout box or punch down block via an Amhenol (RF-21) handoff.
Should you experience difficulty with faxing, here are some steps that may help improve faxing quality and consistency.
If you try the steps above and still experience issues, MegaPath can verify that the ATA device is able to register. If needed, MegaPath can replace defective hardware that MegaPath provided, at no cost if under warranty, or at current list rates if the warranty has expired. MegaPath support and troubleshooting is provided on the MegaPath-provided connectivity and analog telephone adapter. Due to the inherent nature of faxing over the Internet, should problems in faxing still exist after MegaPath support verifies that the connectivity and analog adapter are functioning properly, MegaPath's ability to resolve the issue may be limited.