Instructor-led Training

We encourage our customers to complete Fusion Connect products and services training so you can be knowledgable and confident about your Fusion Connect voice services.

All training is complimentary to our customers. Each instructor hosted 60-minute class is conducted remotely on a conference bridge and online screen-share.

Select a class below to schedule your session.

Weekly Overview Session

Drop-in to our weekly standing room overview sessions to learn some basic features of latest products.

  • Customer Portal
    Every Tuesday at 4pm EST/1pm PT. We’re making lots of positive updates to our Customer Portal to help you easily update and mange your FusionWorks services. Note: These sessions are intended for FusionWorks platform customers only.
  • FusionWorks® with Cisco® Webex
    Every Thursday at 4pm EST/1pm PT. Join us to learn how to install and use common features of FusionWorks with Webex. Includes creating rooms, holding meetings, video calling, screen sharing, whiteboarding and more.

Fusion Connect Phone Services Training Series

Desk Phone & Softphone Services

  • Basic Phone User
    Learn how to use your phone and get basic tasks accomplished.
  • Intermediate Phone User
    Learn how to use your phones, access voicemail, and create greetings.
  • Advanced Phone User
    Learn how to use your phones, access voicemail, create greetings, and use the Voice Manager Mobility Tool.
  • Receptionist Client
    Learn how to use the Receptionist Client to monitor user status, make calls, conference, and more.
  • FusionWorks UC One (formerly MegaPath One)
    Learn how to install and use all the features of FusionWorks UC One—including SMS texting, video calling, and screen sharing.
  • FusionWorks® with Cisco® Webex
    Learn how to install and use the features of FusionWorks with Webex, including creating teams, holding meetings, video calling, screen sharing, whiteboarding and more.

Specific Phone Features Training

Customer Account Portals & Features Training

  • Customer Portal
    Learn how to use the Customer Portal to pay invoices, create support tickets, order additional services, and manage your voice services.
  • Voice Manager
    Learn how use the features of Voice Manager, a robust mobile tool for on-the-go users.

Call Center Training

  • Call Center Agent
    Learn how to manage daily Call Center Queue activities.
  • Call Center Supervisor
    Learn how use the all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.
  • Call Center Customer Portal
    Administrators learn how to use the Customer Portal to manage your Call Center(s).