Instructor-led Training

We encourage our customers to complete Fusion products and services training so you can feel knowledgable and confident about your Fusion voice services.

All training is complimentary to our customers. Each class is conducted remotely via Conference Bridge and online screen-share in 60-minute classes with an instructor.

Select a class below for details and to schedule your session.

Fusion Phone Services Training Series

  • Basic Phone User
    Learn how to use your phone and get basic tasks accomplished.
  • Intermediate Phone User
    Learn how to use your phones, access voicemail, and create greetings.
  • Advanced Phone User
    Learn how to use your phones, access voicemail, create greetings, and use the Voice Manager Mobility Tool.
  • Receptionist Client
    Learn how to use the Receptionist Client to monitor user status, make calls, conference, and more.
  • FusionWorks UC One (formerly MegaPath One)
    Learn how to install and use all the features of FusionWorks UC One—including SMS texting, video calling, and screen sharing.
  • FusionWorks® with Cisco® Webex
    Learn how to install and use the features of FusionWorks with Webex, including creating teams, holding meetings, video calling, screen sharing, whiteboarding and more.

Feature-specific Phone Services Training Series

Portal Training Series

  • Customer Portal
    Learn how to use the Customer Portal to pay invoices, create support tickets, order additional services, and manage your voice services.
  • Voice Manager
    Learn how use the features of Voice Manager, a robust mobile tool for on-the-go users.

Call Center Training Series

  • Call Center Agent
    Learn how to manage daily Call Center Queue activities.
  • Call Center Supervisor
    Learn how use the all the features available to Call Center Supervisors, such as changing ACD for agents, monitoring call queues, and more.
  • Call Center Customer Portal
    Administrators learn how to use the Customer Portal to manage your Call Center(s).