Your connection and line quality is
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Not All Broadband Is The Same
Broadband speed and quality varies. Businesses should evaluate their needs carefully looking at employee usage habits and applications riding on the circuit.
SD-WAN: Stop Internet Downtime
SD-WAN provides a simple and reliable way to secure access to your Cloud services. Voice and real-time application failover, load balancing, dynamic path selection, and forward error correction ensure that your business enjoys the highest level of application performance.
Fusion Connect’s Speed Test Plus checks broadband speed and is also an internet quality test. Most Internet speed tests start and end with download and upload speeds. We give you more, leveraging decades of experience to formulate new performance quality benchmarks - latency and jitter - that directly affect the day-to-day realities of today's businesses.
Internet speed is only part of the story. While conventional speed tests measure throughput, you should also test the Internet quality of your connection. Some providers may use old copper connections while others deliver your service using state-of-the-art fiber connectivity. These, along with other factors, could impact latency, jitter and packet loss. Plus, these affect your bandwidth quality. Depending on whether you are using your connection for VoIP, video conferencing, or mission-critical applications, you may need a higher quality service. Our Internet quality test does this for you and helps highlight potential risks to your business.
Try these tips if you experience a slow connection or unexpectedly poor quality, as several factors may by impacting your service.
You may want to contact your Internet service provider if you’re still seeing slow speeds. They can help you properly diagnose the problem. Another option is to check and see if Fusion Connect can provide faster service. It only takes a few seconds to see all the business internet speeds and products available at your address.
Recording and reviewing your Internet quality and speed over time is a helpful way to see the results of troubleshooting and addressing problems. It’s a handy resource when talking to your current Internet service provider to ensure you're getting what you pay for. Our test provides the results from several tests you’ve run and is available as a downloadable .csv file. Just click on “Results History” to see the data.
Why do I get a “socket error” message?
An error may result from having the test open in more than one browser tab or window. The test may fail to complete and display the following message:
“A socket error occurred during the Upload test. Please try again later.”
To prevent this error, and get the most accurate test results, close all other browser tabs and windows before running the test.
Why is the location I usually pick missing from the City list?
Before beginning, the speed test tool completes an initial latency test to our servers, and if a server does not respond within a specified time frame, it is not included in the City list.
A slow response can be caused by latency or packet-loss between the client and server, or particularly high Internet usage (during peak hours). Do try the test again in a little while.
Which browser should I use to run Speed Test Plus?
We recommend using the most recent version of your favorite browser. But at minimum use Firefox 53, Chrome 59, Safari 10, IE 11, or Edge 13 or higher. If you are doing that, and cannot see Speed Test Plus on the page (but other content appears), you may need to adjust your browser’s security setting. Try lowering the setting to allow the broadband quality test to load.
Why am I receiving “Could not connect to the Internet” errors when I am connected?
In some cases, firewall and security software can prevent the test from running and generate a “could not connect” error. Temporarily lowering the severity should allow the speed test to run. Be sure to turn it back on before leaving our website.
Why didn’t the test choose the server location nearest me?
The tool automatically detects the optimal server host location for testing, which is not necessarily the closest server host. This is due to real-time network circumstances like number of hops, or current traffic load on each test server. Change the selection using the Change City drop down function directly underneath the Start Test button.
Why is my speed lower than expected?
Several factors may slow your connection, resulting in lower-than-expected speeds. Try these simple suggestions below. But if your slower speeds persist, contact your broadband service provider to see if they can determine the issue.
What is “Throughput” and what factors affect my results?
There are many factors that impact your results. Throughput problems in your local area network, IP or access overhead, and network design all play a role. Please read the definitions and examples below to learn more about these factors.
Factors that frequently influence throughput:
Why do I see a license expiration notice?
This notice is in place to protect our test from being stolen and run, mirrored, or framed into another website.
To remove this notice:
Make sure you are going to https://www.fusionconnect.com/speed-test-plus/. We have software in place to block our internet quality test from being used in any other domain.
Also, you may have an older version of the test cached in your browser. Clearing your cache and Fusion Connect cookies should make the license expiration notice disappear.
How does security software and firewalls impact the test?
Our broadband quality test sends packets of empty data back and forth to your computer in order to test your line speed. Since we are a third-party sending a receiving a tiny data packet from your computer to perform the test, some ad block or security services interpret this as an attack and act accordingly. Temporarily lowering the severity should allow the test to work. Be sure to turn it back on before leaving our website.
How do I save my bandwidth test results?
Your most recent results are saved under Results History when tested on desktop or tablet.