Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.
Use these guides to help you learn how to manage your users and services.
Training Videos for Voice Administrators
Find step-by-step instructions for common updates that Voice Administrators make on behalf of their end users. These videos are short and easy to follow.
MegaPath Customer Portal
Login to the Customer Portal to manage simple user tasks (reset passwords, swap phones, enable and disable features) and download call records.
How Admins Reset a User’s Voicemail PIN
Learn how to reset a user’s Voicemail PIN within the Customer Portal.
How Admins Reset a User’s Voice Manager Password
Learn how to reset a user’s Voice Manager password within the Customer Portal.
How Admins Manage a User’s Calling Features
Learn how to manage features like Incoming and Outgoing Calls, Meet-Me Conferencing, and more.
How Admins Manage a User’s Calling Plan
Learn how to manage Incoming and Outgoing Call Plans and Number Transfer.
How Admins Configure Barge-In
Learn how to set up Directed Call Pickup with Barge-In.
Alphabetized Admin Feature Configuration List
Find service configurations using this alphabetized list.
How Administrators Set Up Push To Talk
Learn to set up and use the Push to Talk function.
How to Create a Common Phone List
Learn to set up and modify a Common Phone List.
How to Set Up Authorization Codes
Learn how to set up authorization codes.
Auto Attendant & Hunt Groups
Admin Guide for Auto Attendant
Learn how to configure Auto Attendants.
How to Record Auto Attendant Greeting
Learn how to record your greeting for Auto Attendant.
How to Configure Holiday Schedules
Learn how to configure Holiday Schedules for Auto Attendants.
Call Center Configuration
How to configure your MegaPath Call Center.
MegaPath Connector User Guide
Learn how to use MegaPath Connector, which integrates your hosted voice service with Salesforce and other CRMs.
MegaPath Fax Pro
MegaPath Fax Pro Administrator Guide - Add Users
For Administrators, learn how to add users to MegaPath Fax Pro.
Please contact your MegaPath Voice Project Manager or complete a Training Request Form to schedule live, online Voice training with a MegaPath instructor. Topics covered include how to get started with your service, using different phone models, managing your users, and completing every-day tasks related to managing your voice service for your company. See the entire curriculum on the Instructor-Led Training page.