MegaPath Archive: Voice Learning Center

Note: These archived support documents are for legacy MegaPath Hosted Voice and MegaPath One services purchased before June 14, 2019.

How to Enable Fax Messaging

Fax Messaging is a service that, when turned on, allows a User to receive a Fax Message within the Voice Manager. When a fax is received, a (numeric) notification is placed on the Messages icon on the home page of the Voice Manager. The User can retrieve a Fax Message by going to the Messages page. Both Voice and Fax messages are displayed on the Messages page. Fax Messages have a document icon displayed.

The User's Fax Messaging is configured on the Calling Features page in Voice Administration.

Note: A User can configure Fax Messaging in the Voice Manager. After logging in, the User selects Settings > Messages Settings > Fax Messaging.

  1. Log in to the Customer Portal
  2. Select Voice under Services
  3. Select Manage Now
  4. From the User dropdown, select a User
  5. The Calling Features page is displayed
  6. Locate Third Party Messaging
  7. Turn Fax Messaging On/Off
  8. Click Save

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