Posts about Customer & Operations

I really feel for businesses that must put up with service shenanigans once they sign on the dotted...

How do you ensure your entire organization lives and breathes a human-centric customer experience,...

On Friday, December 10th, a critical vulnerability was publicly disclosed in the open-source...

Fusion Connect is focused on helping our customers transition to the workplace of tomorrow and...

At Fusion Connect, customer experience is at the heart of everything we do. As the global community...

Frictionless customer experience. We hear a lot about CX these days, no matter what industry you’re...

The technology industry faces unprecedented changes due to economic uncertainty, disruptive...

Excellent communication in customer relationships is an essential aspect of your business. It's...

Mergers and acquisitions happen – it seems every other day – in the telecom industry. If your...

When a new technology challenges the status quo, many forward-thinking businesses lead the charge...

As you may already be aware, security researchers announced a security flaw in Bash, a command...

So many voice and data communications services offer similar features, capabilities, and pricing...