Posts about Customer & Operations

Recent Posts

Our Clients Are at the Heart of All We Do

February 15, 2022

I really feel for businesses that must put up with service shenanigans once they sign on the dotted...

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Customer & Operations, Digital Transformation, Managed Services, Customer

Frictionless, but Not Human-less: Keeping Humanity at the Core of Your CX

February 10, 2022

How do you ensure your entire organization lives and breathes a human-centric customer experience,...

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Security, Customer & Operations, Digital Transformation, Connectivity, Communications, Managed Services, Customer

Log4j Zero-day: What You Need to Know and How to Protect Yourself

December 13, 2021

On Friday, December 10th, a critical vulnerability was publicly disclosed in the open-source...

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Security, Customer & Operations

Fall Round Up

October 14, 2021

Fusion Connect is focused on helping our customers transition to the workplace of tomorrow and...

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Customer & Operations

What Makes a Great Customer Experience? Fusion Connect Team Members Weigh In.

October 13, 2021

At Fusion Connect, customer experience is at the heart of everything we do. As the global community...

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Customer & Operations

Frictionless CX: 3 Reasons to Invest

September 27, 2021

Frictionless customer experience. We hear a lot about CX these days, no matter what industry you’re...

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Voice, Cloud Services, Customer & Operations

4 Reasons to Migrate from Legacy Infrastructures

September 13, 2021

The technology industry faces unprecedented changes due to economic uncertainty, disruptive...

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Private Networking, Security, Customer & Operations

Customer Communications: 5 Best Practices

August 10, 2021

Excellent communication in customer relationships is an essential aspect of your business. It's...

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Cloud Services, Customer & Operations

Is Your Phone and UC Provider Being Acquired? What You Should Know.

October 9, 2017

Mergers and acquisitions happen – it seems every other day – in the telecom industry. If your...

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Voice, Cloud Services, Customer & Operations

Why Is Enterprise SIP Trunking Adoption Growing?

September 2, 2016

When a new technology challenges the status quo, many forward-thinking businesses lead the charge...

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Voice, Customer & Operations

Customer Advisory:  Shellshock

September 30, 2014

As you may already be aware, security researchers announced a security flaw in Bash, a command...

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Security, Customer & Operations

Five Customer-service-related Questions to Ask your Telecom Provider

May 12, 2014

So many voice and data communications services offer similar features, capabilities, and pricing...

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Security, Customer & Operations