Fusion Connect Blog
Connect, Protect, and Accelerate Your Business
Modern Approaches to Delivering Anticipatory Customer Experiences
Customers today have sky-high expectations, so a reactive customer experience isn't enough....
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What’s Beyond Frictionless CX?
When it comes to communication, today’s customers crave options. They want channels that meet their...
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Anticipatory Service: Delight Customers and Avoid the Deadly Commoditized Zone
The baseline proposition when serving customers is this: a customer asks for something, and you...
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CX as a Competitive Advantage
CX continues to be the hot topic, and here at Fusion Connect, we’re all in. This is partly because...
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POTS Line Replacement Strategies: When, Why, and How
Do you have analog alarms or devices that require POTS lines? We've got alternatives.
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Covid Accelerated the Technology Evolution at Work. What Happens Next?
In April 2020, right after the world had undergone an abrupt shift, Microsoft CEO Satya Nadella...
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You Got Hacked: Now What? Tips from Our Security Webinar
When you are hacked, you must move fast. Here is what to do first and how to reduce risk.
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How Can You Prepare for a Cyber Attack?
Data breaches and cyber attacks come in all shapes and sizes, but none of them should be described...
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That Meeting Should Have Been An Email
Two years into the pandemic-forced shift in how we work, some workers are still feeling the strain.
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