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What’s Beyond Frictionless CX?
When it comes to communication, today’s customers crave options. They want channels that meet their...
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Covid Accelerated the Technology Evolution at Work. What Happens Next?
In April 2020, right after the world had undergone an abrupt shift, Microsoft CEO Satya Nadella...
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You Got Hacked: Now What? Tips from Our Security Webinar
When you are hacked, you must move fast. Here is what to do first and how to reduce risk.
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How Can You Prepare for a Cyber Attack?
Data breaches and cyber attacks come in all shapes and sizes, but none of them should be described...
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Our Clients Are at the Heart of All We Do
I really feel for businesses that must put up with service shenanigans once they sign on the dotted...
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What Is EDR?
Cybersecurity must encompass every aspect of your network including any devices that connect to it....
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Log4j Zero-day: What You Need to Know and How to Protect Yourself
On Friday, December 10th, a critical vulnerability was publicly disclosed in the open-source...
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Is POTS Dead?
There’s been a lot of talk lately about the urgent need to replace POTS services. Is it true? Is...
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Retail 2022: Contactless Shopping and CX Take Center Stage
Shifting consumer behavior due to the pandemic may have permanently altered how brands deliver...
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