Support

A technology professional is available 24/7 to resolve your issues quickly. We are committed to keeping your business connected. Read our Coronavirus Updates

Call Support

Technical Support: 888-301-1721

Birch Customers: 866-424-5100

MegaPath Customers: 877-611-6342

Technical Support

Create a support ticket for any technical issues with your services, including down services, bug reports, patches, etc.

Customer Request

Create a Customer Care ticket for for help with your account, including billing, service changes, account updates, etc.

Access Your Account

Customer Portals

Access your customer portal to make changes to your services, pay your bill, add users, or check status.

Go to Logins Page


Partner Support

All support information for Fusion Connect Partners.

Go to Partner Support

Remote Work Resources

Voice Admin Help
Video: Remote Phone Set Up & Config

FusionWorks Pro & Pro UC (End User)
Video: FusionWorks Pro UC Overview
Download: Mobile Connect for Windows, Mac, or Guests

FusionWorks & UC One (End User)
Video: FusionWorks UC One Overview
Download: FusionWorks UC One for Windows or Mac
Download: FusionWorks UC One for Android
Download: FusionWorks UC One for iPhone/iPad

General (Admin & End User)
Instructor-led Training & Classes
Complimentary online classes with an instructor. Schedule your session today.

Can’t Find What You Need?

Cloud Voice Services

Purchased before June 14, 2019

FusionWorks
(legacy Fusion)

Hosted Voice & MegaPath One
(legacy MegaPath)

Cloud UC
(previously Broadvox Hosted Communications)

Cypress Communicator
(legacy Broadvox/Cypress)

TotalCloud PBX
(legacy Birch)

More Resources

Other Voice & Phone Services

Instructor-led Training & Classes
Level-up your Fusion voice services knowledge! Complimentary classes are conducted online with an instructor. Schedule your session today.

POTS (Plain Old Telephone Service)

Virtual and Physical Servers