Support
A technology professional is available 24/7 to resolve your issues quickly. We are committed to keeping your business connected. Read our Coronavirus updates
Access Your Account
Customer Portals
Access your customer portal to make changes to your services, pay your bill, add users, or check status.
Partner Support
All support information for Fusion partners, including portal locations, can be found on this partner page.
Contact Support
Technical support: 888.301.1721
Birch Customers: 866.424.5100
MegaPath Customers: 877.611.6342
Billing, moves, adds, and changes:
customersupport@fusionconnect.com
Remote Work Resources
Voice Admin Help
FusionWorks Pro & Pro UC (End User)
Download: Mobile Connect for Windows, Mac, or Guests
FusionWorks UC & UC One (End User)
Download: FusionWorks UC One for Windows or Mac
Download: FusionWorks UC One for Android
Download: FusionWorks UC One for iPhone/iPad
General (Admin & End User)
Instructor-led Training & Classes
Complimentary online classes with an instructor. Schedule your session today.
Can’t Find What You Need?
Cloud Voice Services
Purchased before June 14, 2019
FusionWorks
(legacy Fusion)
Hosted Voice & MegaPath One
(legacy MegaPath)
Cloud UC
(previously Broadvox Hosted Communications)
Cypress Communicator
(legacy Broadvox/Cypress)
TotalCloud PBX
(legacy Birch)
More Resources
Other Voice & Phone Services
Instructor-led Training & Classes
Level-up your Fusion voice services knowledge! Complimentary classes are conducted online with an instructor. Schedule your session today.
POTS (Plain Old Telephone Service)
Polycom Phone Guides & Videos
Manuals, how-tos, and quick reference guides.
Virtual and Physical Servers
- Total Cloud Data Center
(legacy Birch) - Web Hosting
(legacy Birch)