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Support

A technology professional is available 24/7 to resolve your issues quickly.

Customer Portals

Access your customer portal to make changes to your services, pay your bill, add users, or check status.

Go to Logins Page

Customer Support Contacts

Billing, moves, adds, and changes:
customersupport@fusionconnect.com

Technical support:
Call 888.301.1721 customerrepair@fusionconnect.com

Birch Customers: 866.424.5100

MegaPath Customers: 877.611.6342

Partner Support

All support information for Fusion partners, including portal locations, can be found on this partner page.

Go to Partner Support

Cloud Voice Services

Purchased on or after June 14, 2019

FusionWorks Pro & Pro UC

FusionWorks & UC One

Purchased before June 14, 2019

Fusion360 & MobileConnect
(previously NBS Voice)

FusionWorks
(legacy Fusion)

Hosted Voice & MegaPath One
(legacy MegaPath)

Cloud UC
(previously Broadvox Hosted Communications)

Cypress Communicator
(legacy Broadvox/Cypress)

TotalCloud PBX
(legacy Birch)

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