Support
A technology professional is available 24/7 to resolve your issues quickly. We are committed to keeping your business connected.
Call Support
Technical Support: 888-301-1721
Birch Customers: 866-424-5100
MegaPath Customers: 877-611-6342
Technical Support
Create a support ticket for any technical issues with your services, including down services, bug reports, patches, etc.
Customer Request
Create a Customer Care ticket for for help with your account, including billing, service changes, account updates, etc.
Access Your Account
Customer Portals
Access your customer portal to make changes to your services, pay your bill, add users, or check status.
Partner Resources & Support
All support information for Fusion Connect Partners.
Remote Work Resources
Voice Admin Help
Video: Remote Phone Set Up & Config
Unified Communications (UCaaS) Apps & Resources
Video: How to Use Basic Settings of MS Teams
Download: FusionWorks with Webex
Video: FusionWorks Pro UC (MobileConnect) Overview
Download: Mobile Connect for Windows, Mac, or Guests
Video: FusionWorks UC One Overview
Download: FusionWorks UC One for Windows, MacOS, Android, or iPhone/iPad
General (Admin & End User)
Instructor-led Training & Classes
Complimentary online classes with an instructor. Schedule your session today.
Can’t Find What You Need?
Cloud Voice Services
Purchased on or after June 14, 2019
FusionWorks with Webex Support & Tutorials
Microsoft Teams Support Guides & Tutorials
Purchased before June 14, 2019
FusionWorks
(legacy Fusion)
Hosted Voice & MegaPath One
(legacy MegaPath)
Cloud UC
(previously Broadvox Hosted Communications)
Cypress Communicator
(legacy Broadvox/Cypress)
TotalCloud PBX
(legacy Birch)
More Resources
Other Voice & Phone Services
Instructor-led Training & Classes
Level-up your Fusion voice services knowledge! Complimentary classes are conducted online with an instructor. Schedule your session today.
Virtual and Physical Servers
- Managed Services Portal Tutorials & Support
Set-up and monitor your SD-WAN Managed Services. - Total Cloud Data Center
(legacy Birch) - Web Hosting
(legacy Birch)