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Microsoft Teams Calling Services

Make calls to mobile devices and landlines through Microsoft Teams with Operator Connect.

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Fusion Connect: The Guaranteed Choice for Microsoft Calling Services using Operator Connect

Leverage your Microsoft 365 investment. Fusion Connect offers Direct Routing and Operator Connect to deliver Unified Communications as a Service (UCaaS) features to Microsoft Teams. Each service has its own advantages. They can be used together to meet nearly every business need such as making calls on any device, including PCs, smart phones, tablets, and Teams-enabled desk phones.

Operator Connect is the next generation of Direct Routing, adding full PSTN connectivity to Microsoft Teams. It allows you to easily turn Teams into a complete business phone system. Backed by Fusion Connect's comprehensive service guarantees, including on-time installation and 100% availability for UCaaS services.

With Calling Services from Fusion Connect, you can further converge your use of Microsoft 365 services, and take full advantage of essential collaboration, continuity, and employee management features, including:

  • Business Continuity
    Fusion Connect's design and implementation of Operator Connect delivers uninterrupted voice service even if Microsoft Teams service is not available, allowing clients to maintain full business operations.
  • Global Coverage
    Phone numbers are available in the US, Canada, Mexico and more than a dozen European countries, with a broader international expansion throughout 2023 into additional countries in Europe, Latin America, and Asia Pacific.
  • Professional Implementation Support
    Peace of mind with managed implementation support to handle system configuration, technical staff training, and service activation, all leveraging an automated set of tools to ensure a quick start for all clients.
  • Simplified Administration
    Enhanced management portal simplifies the native Microsoft administration console, allowing administrators to obtain new phone numbers and deploy new Microsoft Teams seats, in real-time and on-demand.
  • Microsoft Cloud Solution Provider
    As a Microsoft CSP, Fusion Connect provides more flexible licensing and billing options, and real-time Tier 1 support for Microsoft 365.
  • Employee Productivity Management
    This Fusion Connect value added service enables companies to manage productivity of a hybrid workforce by identifying strong performers and those who need additional coaching to drive productivity.

Comprehensive Operator Connect Calling Services

Fusion Connect is a next generation Managed Communications Service Provider (MCSP) and Microsoft Cloud Solution Provider enabling mid-market and enterprise businesses to connect people and applications globally. We tailor our highly available cloud communication, connectivity, and security services to meet the unique needs of our clients.

Microsoft Cloud Solution Provider

*Microsoft, Microsoft 365, and Microsoft Teams are trademarks of the Microsoft group of companies.

Related Managed Services

  • Business VoIP, inside and outside of Microsoft Teams

    With a hosted, cloud-based, Voice over IP (VoIP) solution, you eliminate the expense of investing in, managing, and maintaining PBX hardware. The feature set available from Fusion Connect means that your staff can work from anywhere and get all the features of high-end calling services for a fixed, per-month, seat price.

    Business VoIP Page 

  • Unified Communications as a Service (UCaaS)

    Enhancing the Microsoft Teams experience with voice services, gives your workforce the ability to collaborate, meet, message, and call, in a scalable, feature-rich, easy-to-manage platform that will meet your business’s needs now and in the future.

    Unified Communications as a Service Page

  • Contact Center as a Service (CCaaS)

    Integrating your UCaaS solution with Contact Center as a Service (CCaaS) gives your business the ability to connect customers to the answers they need, quickly, no matter where your staff is located. Deployable and scalable from anywhere, CCaaS will improve your ability to manage the customer relationship while reducing your costs to do so, while interacting with your current CRM platform.

    Contact Center as a Service Page

  • SIP Trunks 

    SIP trunk solutions simplify your voice and data services by giving your IP-enabled PBX the ability to run on your existing broadband services. Voice traffic gets priority so that call quality is excellent, and you can realize cost savings over your current telephony budgets, with free in-network dialling among all your connected business locations and users.

    SIP Trunks Page

  • POTS Phone Line Replacement

    "Bye, bye," Plain Old Telephone Service (POTS). With the transition to digital telephony, you avoid the cost increases happening almost daily with traditional POTS services and gain a more reliable and robust service. Analog adapters handle those legacy devices that required copper wires, and the simplified management and scalability of this digital transformation is cost effective and business centric.

    POTS Replacement Page

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