Unified Communications as a Service (UCaaS)
Collaboration that will help your business thrive now and in the future. Your choice of Microsoft Teams or Cisco Webex.
Fusion Connect - The Unified Communications & Collaboration Service Provider
Hybrid and remote teams succeed when seamlessly sharing, collaborating, and communicating. UCaaS from Fusion Connect gives you and your team the flexibility and options ensuring your employees can easily communicate with coworkers, customers, and partners.
Choosing Microsoft Teams, Cisco Webex, or a mix of both, we design a UCaaS program based on where you are and how you want to grow. Whether you have a Microsoft infrastructure, a headquarters using Webex, or remote workers who just need simple business VoIP, we can build on your existing investment with reliable and secure team communications.
“The impact of technology in the workplace is immeasurable. With the rise of hybrid and remote work advantages for speaking in real time, supporting this workforce is paramount. Technologies for voice communication, chatting, videoconferencing, and document sharing can now be fully integrated into how work is conducted and how people interact.”
“We estimate that we’ll save between $25,000 and $50,000 per year with our new Hosted Voice and Unified Communications solution.”
“Other providers literally would not offer a bundled package. Providers that sold networks, couldn’t sell phones, and vice versa. Fusion Connect offered the whole package and they also do all the heavy lifting.”
Two Powerful UCaaS Technologies
Microsoft Teams
Microsoft has one of the fastest growing communication platforms in the world, recognized three times by Gartner as a leader in UCaaS.
Access the Teams app from anywhere, on any device - whether working from company headquarters, at home, or on the road. The Teams UCaaS platform transforms online meetings into efficient gatherings.
The cloud-based, subscription model can reduce business costs. Avoid capital spending and enable your organization to scale.
With Operator Connect, easily connect to your existing phone service. Fusion Connect can expand Teams with a full-featured cloud PBX, uniting your platforms and devices into a single, secure solution. Hosted across three data centers, Fusion Connect will never drop a call or cause interruptions.
Cisco Webex
Cisco Webex offers a rich cloud-based platform powered by the newest technology for your diverse business environments. Always updated, upgraded, and ripe for integrations. Considered a UCaaS leader by Gartner, Webex offers the cost savings of hosted voice service with strong security and collaboration features.
The Webex UCaaS app combines calling, meetings, collaboration, intelligent device support, and includes analytics across workloads. Smart AI ensures everyone in a meeting can be seen and heard clearly. The app supports users on any architecture, regardless of whether they’re on premise or in the cloud.
Fusion Connect builds a secure and resilient solution on top of Webex by integrating with the Broadworks platform for greater functionality. Including enterprise-grade cloud calling and collaboration.
Essential Tools for a Successful Remote or Hybrid Team
Web & Video Conferencing
- Improve teamwork by bringing together individuals and teams for scheduled and impromptu meetings
- One-click entry into the conference session, from chat, audio, or video conferencing
- Participants without the app can join a session with a single click within their favorite browser
- Up to 1,000 participants can join
- Share your screen, even allowing guests to have sharing controls
Digital Whiteboarding, Share, Store Files
- Whiteboarding allows the presenter to draw or write on the screen share. Whiteboards can be saved for future reference
- Real-time document editing with team members at the same time in the cloud
- Archive and track changes to a managed project
- Easily search for documents, meeting notes, and other files
HD Video & Voice Calling
- Create important “face time” with colleagues, distributed teams, partners, and customers
- See real-time reactions during calls; help everyone stay engaged
- Use your softphone, desk phone, and/or mobile phone interchangeably for outbound and inbound calling using your business line and company minutes plan
Secure Encryption
- Secured collaboration with end-to-end encryption of messages, room names, and files
- Media encryption protects audio, video, and screen sharing during the call
- Indicators for external participants so employees can make informed decisions about the content they share
Presence & Instant Messaging
- See when your contacts are available - manually set personalized status. Integrate presence with Microsoft Outlook
- Conduct one-on-one or group IM chats
- Easily search for co-workers and contacts for fast Instant Messaging or Calling
Third Party Integration
- Integrates with many of your favorite CRMs, Microsoft Outlook, Dropbox, G Suite, Jira, Salesforce, and more
Customizable Solutions to Fit Your Team’s Needs
Fusion Connect’s UCaaS offers options ensuring collaboration, efficiency, and productivity.
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Maximize Your Microsoft or Cisco Investments
Work with what works for your organization. Build on the platform you know best, adding features to build out a comprehensive collaboration platform.
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Simplify Your Spend
Get everything you need from a single provider in one easy-to-read bill.
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Never Miss a Call
Fusion Connect’s VoIP calling system is backed by a 100% uptime guarantee, even if the UC app is disrupted.
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Full-service Delivery Model
From implementation to migration, to training to support, we never cut corners and always anticipate future needs.
EPM Integrations
Fusion Connect EPM integrates with many popular business tools.
We integrate with many more, too.
Contact Us to see if our UCaaS solution integrates with your CRM instance or Ticketing System.
Customers Are at the Heart of Everything We Do
The most comprehensive service guarantees in the industry, to match the best-in-class technology stack.
Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering voice and data services, Unified Communications (UCaaS), and SD-WAN.
Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.
Installation Guarantee
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service.
100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase both UCaaS and SD-WAN, or Fusion Connect provides a credit.
Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.
Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract