Unified Communications as a Service (UCaaS)

Collaboration that will help your business thrive now and in the future. Your choice of Microsoft Teams or Cisco Webex.

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Fusion Connect - The Unified Communications & Collaboration Service Provider

Hybrid and remote teams succeed when seamlessly sharing, collaborating, and communicating. UCaaS from Fusion Connect gives you and your team the flexibility and options ensuring your employees can easily communicate with coworkers, customers, and partners.

Choosing Microsoft Teams, Cisco Webex, or a mix of both, we design a UCaaS program based on where you are and how you want to grow. Whether you have a Microsoft infrastructure, a headquarters using Webex, or remote workers who just need simple business VoIP, we can build on your existing investment with reliable and secure team communications.

Bring Your Workforce Together

Empower your employees with our feature-rich, easy to manage, scalable, and secure communication and collaboration services.

  • Feature Rich Tools
    From any device, anywhere, employees can hold secure virtual meetings, screen and file share, whiteboard or annotate, record and transcribe, instant message, and make calls from a single phone number.
  • Secure Communications
    Our nation-wide backbone with built-in redundancy guarantees consistent secure communication on an integrated platform.
  • Employee Productivity Monitoring (EPM)
    A data and insight-led solution that provides the complete picture of employee engagement. Helping to keep your hybrid workforce happy and productive. Learn more about this add-on below
  • One Provider
    Reduce your financial spend with flexible cost-effective options consolidated on a single, comprehensive bill.
  • Training & Support
    Guided online training ensures you get the most out of your investment. Plus, our highly skilled support team is available 24/7.
  • Industry-leading Guarantees
    It’s all backed by one of the strongest service guarantees in the industry, including 100% Uptime and Rate Lock guarantees.

Unified Communications & Collaboration

Two Powerful UCaaS Technologies

Microsoft Teams

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Microsoft has one of the fastest growing communication platforms in the world, recognized three times by Gartner as a leader in UCaaS.

Access the Teams app from anywhere, on any device - whether working from company headquarters, at home, or on the road. The Teams UCaaS platform transforms online meetings into efficient gatherings.

The cloud-based, subscription model can reduce business costs. Avoid capital spending and enable your organization to scale.

With Operator Connect, easily connect to your existing phone service. Fusion Connect can expand Teams with a full-featured cloud PBX, uniting your platforms and devices into a single, secure solution. Hosted across three data centers, Fusion Connect will never drop a call or cause interruptions.

Cisco Webex

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Cisco Webex offers a rich cloud-based platform powered by the newest technology for your diverse business environments. Always updated, upgraded, and ripe for integrations. Considered a UCaaS leader by Gartner, Webex offers the cost savings of hosted voice service with strong security and collaboration features.

The Webex UCaaS app combines calling, meetings, collaboration, intelligent device support, and includes analytics across workloads. Smart AI ensures everyone in a meeting can be seen and heard clearly. The app supports users on any architecture, regardless of whether they’re on premise or in the cloud.

Fusion Connect builds a secure and resilient solution on top of Webex by integrating with the Broadworks platform for greater functionality. Including enterprise-grade cloud calling and collaboration.

Essential Tools for a Successful Remote or Hybrid Team

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Web & Video Conferencing

  • Improve teamwork by bringing together individuals and teams for scheduled and impromptu meetings
  • One-click entry into the conference session, from chat, audio, or video conferencing
  • Participants without the app can join a session with a single click within their favorite browser
  • Up to 1,000 participants can join
  • Share your screen, even allowing guests to have sharing controls

Digital Whiteboarding, Share, Store Files

  • Whiteboarding allows the presenter to draw or write on the screen share. Whiteboards can be saved for future reference
  • Real-time document editing with team members at the same time in the cloud
  • Archive and track changes to a managed project
  • Easily search for documents, meeting notes, and other files

HD Video & Voice Calling

  • Create important “face time” with colleagues, distributed teams, partners, and customers
  • See real-time reactions during calls; help everyone stay engaged
  • Use your softphone, desk phone, and/or mobile phone interchangeably for outbound and inbound calling using your business line and company minutes plan

Secure Encryption

  • Secured collaboration with end-to-end encryption of messages, room names, and files
  • Media encryption protects audio, video, and screen sharing during the call
  • Indicators for external participants so employees can make informed decisions about the content they share

Presence & Instant Messaging

  • See when your contacts are available - manually set personalized status. Integrate presence with Microsoft Outlook
  • Conduct one-on-one or group IM chats
  • Easily search for co-workers and contacts for fast Instant Messaging or Calling

Third Party Integration

  • Integrates with many of your favorite CRMs, Microsoft Outlook, Dropbox, G Suite, Jira, Salesforce, and more

Customizable Solutions to Fit Your Team’s Needs

Fusion Connect’s UCaaS offers options ensuring collaboration, efficiency, and productivity.

  • Maximize Your Microsoft or Cisco Investments

    Work with what works for your organization. Build on the platform you know best, adding features to build out a comprehensive collaboration platform.

  • Simplify Your Spend

    Get everything you need from a single provider in one easy-to-read bill.

  • Never Miss a Call

    Fusion Connect’s VoIP calling system is backed by a 100% uptime guarantee, even if the UC app is disrupted.

  • Full-service Delivery Model

    From implementation to migration, to training to support, we never cut corners and always anticipate future needs.

This diagram explains how edge security helps give you complete visibility and control of all devices across your distributed business landscape.

Employee Productivity Monitoring (EPM)

Enhance your UCaaS with Optional EPM.

Avoid employee burnout and retain your top performers.

In the world of hybrid workforces, productivity intelligence will make the difference in achieving high performance. By streamlining the employee experience, companies will gain organizational improvements, cost savings, greater employee satisfaction, and increased productivity.

EPM is an optional add-on providing leading indicators showing how teams are engaged. No matter where they’re located, it highlights the signs of burn-out and the risk of employees leaving.

Employee Productivity Monitoring Benefits

  • Identify strong performers and those who are trending down so you can engage before they lose interest. This helps businesses avoid high onboarding costs.
  • Data empowers both managers and employees to clearly identify behaviors that lead to success and those that may fall short.
  • With visibility into daily engagement, you will identify trends and create an environment of transparency.
  • Managers and employees can rely on that data as a guide for growth and opportunity.

EPM Integrations

Fusion Connect EPM integrates with many popular business tools.

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Microsoft Teams Logo

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We integrate with many more, too.

Contact Us to see if our UCaaS solution integrates with your CRM instance or Ticketing System.

Industry-leading Guarantees

Customers Are at the Heart of Everything We Do

The most comprehensive service guarantees in the industry, to match the best-in-class technology stack.

Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering voice and data services, Unified Communications (UCaaS), and SD-WAN.

Customer Satisfaction Guarantee

Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.

Installation Guarantee

Installation Guarantee
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service.

100% Uptime

100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase both UCaaS and SD-WAN, or Fusion Connect provides a credit.

Managed Communications

Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.

Savings

Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract

Fusion Connect Offers #1 UCaaS Service

A Comprehensive Integrated Solution for Your Business

Fusion Connect has in-house experts who manage a holistic range of technology services on behalf of our customers. We act as an extension of your own teams. Our dedication to offering you the best and latest technology  extends to our full-featured and customizable UCaaS offering.

Because we work across hundreds of organizations, this has allowed us to gain the expertise need to teach you how to get the most out of your communications services.  We know what works and what doesn’t. And, we know how to work around and adapt to your unique  communication infrastructure challenges.

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Your business acceleration begins!

Look out for the call or email from a Fusion Connect Business Development Representative.

They will answer all questions and guide you to the most relevant expert based on your business needs.

Our customers and prospects are always our  number one priority. We are proud to be an industry leading Managed Service Provider who supports businesses like you.

Thank you for your time and have a great day!

Connect. Protect. Accelerate Your Business.