Making the choice to use a Managed Communications Service Provider means having the opportunity to move away from dealing with expensive, on-site communications hardware or equipment. Plus, transitioning to a unified communications model that will free up budget and company resources.
Your hybrid communications are now an IT responsibility.
Extreme talent gaps in technical fields have made it difficult to efficiently run all the technologies regularly implemented in a modern enterprise. The cost of hiring, training, and retaining this level of expertise forces many businesses into point solutions. This mix of vendors and solutions can result in the headache of managing glitches in operations, availability, and management as they occur.
“Taking orders using Fusion Connect Call Center during COVID-19 has been sort of a pilot for how a call center might work for our business. We’ve seen that Fusion Connect Call Center can help us do more business and use our resources more efficiently.”
“We estimate that we’ll save between $25,000 and $50,000 per year with our new Hosted Voice and Unified Communications solution.”
“For companies seeking to modernize and simplify their voice calling platform, many are leveraging an existing investment in Microsoft 365. Microsoft Teams Calling Services brings resiliency and scale to your voice calling environment.”
Fusion Connect is a comprehensive Managed Service Provider dedicated to mid-market and enterprise customers. We deliver world-class expertise and the best technology across communications, connectivity, security, and more.
Our broad range of managed services includes:
Services are backed by industry leading guarantees and award-winning customer service.See All Services
A Managed Service Provider is a company that manages various IT and security services on behalf of a business, delivering expertise and saving time and money.
MSPs act as a force multiplier for in-house teams. Powered by fully customized technology and proven processes, MSPs inject the resources, time, and expertise aligned with business goals to ensure the business runs smoothly and efficiently.What is an MSP?
Fusion Connect’s MCSP service addresses your business communications needs with improved productivity, mobility, simplified management, and lower costs.
Small to medium-sized businesses - and global enterprises alike - are faced with the challenges of quickly adapting their communications response. Particularly in the growing shift to cloud communications.
We offer an industry-best range of services including:
All backed by our satisfaction guarantees and sector-leading customer service.
Managed Communications Service Providers (MCSPs) simplify the operation and management of business communications.
From telephony to collaborative tools to customer support: move your entire communications stack to one vendor. This reduces your internal investment in the hardware, software, and technology expertise required to keep your communications and collaborative tools up and running.
As a Managed Connectivity Provider (MCP), Fusion Connect enables your workforce to thrive via connection services that are fast, secure, and reliable, regardless of location.
Fusion Connect guarantees reliability, resilience, and performance. Managing and monitoring the entire connectivity infrastructure.
Our MCP team ensures service availability and bandwidth meet the demands of the workload at each site. We keep wired and wireless access available and maintain overall security.See Managed Connectivity Services
MCPs understand that secure, resilient, and efficient connectivity is the foundation for enabling every cloud and off-premises capability you might be considering.Check Your Internet Speeds
Fusion Connect’s Managed Security Service Provider (MSSP) offering consolidates your security tools, technology, and partners, overseen by a single, expert team.
Get a full spectrum of networking and security solutions from one provider, including:
These services are designed to provide greater visibility and control to all senior security professionals.See Security Services
A Managed Security Service Provider (MSSP) improves a business’s security posture by delivering defensive technology, operations, and management.
Covering people, process, and technology, MSSPs can deliver enterprise businesses a fully loaded security team in less than a quarter of the time it would take to build it themselves.What is an MSSP?
Build on your Microsoft or Cisco investment with comprehensive communications capabilities. Reliable, secure, and available calling and collaboration anywhere your business needs to be.
Combine features that are often only found in point solutions. Improve employee connectivity and collaboration with simplified management and deployments.
Leveraging other Managed Service Provider options, such as managed connectivity services and managed security services, allows you to take advantage of opportunities for growth and business expansion, while minimizing impact on the bottom line.
Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering voice and data services, Unified Communications (UCaaS) and SD-WAN.
Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service. (Applies to US, Canada, the UK and Australia only.)
100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase UCaaS with or without SD-WAN. If the services are not up and running 100% of the time, Fusion Connect provides a credit.
Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.
Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract. (Applies to US, Canada, the UK and Australia only.)
When choosing a Managed Communications Service Provider (MCSP), you benefit from the greater institutional knowledge that a Managed Service Provider (MSP) possesses. Their knowledge of the broad range of interconnected MSP offerings adds to the knowledge that the MCSP is a fraction of.
Managed Communications Service Providers understand the impact communications services, such as UCaaS, can have on other important infrastructures of your business. They look at the whole interconnected environment, rather than just a single value-add service. Your business reaps the benefit of the enhanced knowledge base available to the MCSP.
Look out for a call or email from our Fusion Connect Business Development Rep.
Our Rep will answer questions and guide you to a service expert based on your business needs.
Our customers are always a number one priority. We are proud to be your leader in Managed Services and look forward to supporting businesses like yours.
Navigating Microsoft Licensing is a pivotal step for businesses aiming to leverage Microsoft's...
The boundaries between IT and telecommunications have not just blurred; they've dissolved. This...
Traditional telephony isn't just fading; it's being reborn, transformed by the relentless pace of...