Solutions for Retail and Restaurants

Improve customer experience and streamline operations

Technology that Keeps You Connected to Customers

Meet customer expectations and operational needs with services that support an always-on network for online ordering, point-of-sale systems, phone systems, and data protection. Retailers and restaurant operators benefit from secure connectivity for business, reliable WiFi for customers, phone systems that route customers rapidly, and collaboration tools that connect branch locations.

wifi services for your cafe

Retail & Restaurant Technology Solutions

Improve Customer Service. Streamline Operations.

Download the Solutions Sheet

The sales of online stores have jumped by 54% since 2016. With a predicted annual increase of over 20%, worldwide food delivery sales could reach $365 billion by 2030.

– 10 Restaurant Trends for 2021/2022, FinancesOnline

Connect with Customers and Operations

Deliver exceptional service and support your associates by ensuring effective communication, collaboration, and connectivity among customers, workers, and administrative staff. Fusion Connect's secure communication system supports online ordering, payment processing, virtual training, HR and ERP systems, and call management.

  • Delight your customers wherever they are. Our solutions, such as PCI as a Service (PCIaaS), support secure online ordering, cashierless payment, contactless delivery, and in-store and curbside pick-up.
  • Give your customers a consistent, quality experience every time they call. Flexible auto-attendant and call routing features quickly move store callers to the right information or corporate call centers, so your sales reps can keep selling on the store floor. Promote current sales or new menu items to callers on hold.
  • Simplify back-office support and associate training. Reach across geographical regions with affordable cloud-based communications and online conferencing.
PCI compliance and services

Protect and Safeguard Data

From Payment Card Industry (PCI) compliance to HR records and business plans, retailers must protect critical customer and staff information. Fusion Connect’s Advanced Edge Security service defends against potential data breaches and identity theft.

  • Help ensure that your secure payment efforts are supported by choosing Fusion Connect SD-WAN and PCIaaS.
  • Power your online ordering and point-of-sale systems using dependable, high-capacity business internet with backup, proactive monitoring, and built-in security. Connect your stores and HQ with broadband speeds up to 10 Gbps.
  • Use wireless broadband for pop-up shops, a quick store deployment, or as a backup solution.
  • Employ secure phone and video conferencing to support online sales and training efforts.
  • Take advantage of QR code and AI technologies for shoppable TV, customer sourcing, and customer service.
Internet services in your restaurant

Accelerate Your Business

Respond to opportunities and pivot rapidly when the market changes with Fusion Connect services that support an always-on network for online ordering, point-of-sale payments, phone systems, and data protection. Our solutions include:

  • The best, most comprehensive guarantee in the industry: 100% uptime, service installation timeliness, locked rates, and overall customer satisfaction
  • High-capacity internet and backup, mobile-enabled phone systems, and secure web conferencing
  • Communication tools that reliably connect your associates, staff, and customers, anytime, anywhere through Fusion Connect's nationwide IP backbone and 24/7 U.S.-based technical support
  • Automatic upgrades for UCaaS and SD-WAN technology at no additional cost throughout the duration of your contract, effectively future-proofing your infrastructure
business internet services for your restaurant or retail space

Protect, Prevent, and Comply

All businesses that process payment cards must protect cardholder information in compliance with Payment Card Industry (PCI) guidelines. Non-compliance can result in fines or revocation of a merchant’s ability to process payments. In addition, a serious data breach can have severe financial consequences and damage customer trust. Achieve and maintain PCI compliance with help from Fusion Connect experts.

PCI Compliance Industry Guidelines

Case Study

When Tex-Mex restaurant chain, On the Border Mexican Grill & Cantina, was acquired, the parent company experienced the challenge of too many telephone and internet service providers, which caused a disjointed and inefficient communications network. With Fusion Connect, the company enjoys:

  • 40% overall cost savings
  • Limited capital expenditure
  • Business continuity
  • Easy management from the desktop

Fusion Connect provided install, training, and the hosted infrastructure required to integrate the solution with the other restaurant locations worldwide.

restaurant case study

Connectivity

Reliable high-speed internet and Managed WiFi

Deploy private WiFi LAN for employees and a public WiFi network for guests.

Sales staff can move about freely to serve customers using WiFi-enabled devices.

Gain insightful data about foot traffic and other user behavior to build customer loyalty.

Network Protection

Secure networking throughout the store and across branches

Minimize risk and costs associated with data breaches and ransomware with protection against malicious content at the device level.

Protect against malicious attacks and costly downtime.

Safeguard customer and business data and avoid the hassle of sustaining a secure network yourself.

Advanced Communications

Reliable collaboration with employees and customers

Accelerate the flow of information between and within your stores and increase sales with Unified Communications & Collaboration.

Make it easy for customers to reach you with secure apps and chatbots.

Manage heavy call volumes with a secure call center solution.

Online conferencing and screen sharing capabilities help you train staff on new promotions and advertisements.

Stay nimble and make the most of market changes with reliable, flexible, and secure network infrastructure that supports maximum efficiency and innovation.