Contact Center Pro

Deliver better customer experience.

Fusion Contact Center Pro

Contact Center Solutions

Streamline your Contact Center and deliver excellent customer experiences, time after time.

Fusion’s enterprise contact center solution provides everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud.

Contact Center Product Sheet

Contact Center Top Features

ACD - Automated Call Distribution capability

Customizable Automated Call Distribution (ACD)

Route callers to the right queue, with the right priority to the right skilled agent.

Web Consoles for Contact Center Employees

Web Consoles
(Agent & Supervisor Options)

View status and manage agents, escalation options, availability/status, queues and queued calls; view and manage reports.

Contact Center & Call Center Reporting

Powerful Reporting

Get a 360 view of data. Generate flexible, real-time and historical reports with ease.

Contact Center Queues

Intelligent Queues

Enhanced criteria-based routing based on agent or team skill sets.

Desk Phone or Mobile Phone in Contact Center

Choice of Device

Agents and supervisors can use their choice of device – desk phone or mobile phone. Use Fusion phones or provide your own.

Contact Center one-click escalation capability

One-Click Escalation

In the agent console, simply select the supervisor and immediately transfer a call.

Business Continuity Capability

Built-in Continuity

Reroute calls to alternate locations in case of a localized power outage or natural disaster.

Contact Center Pro Customer Portal

Self-Service Administration

Administrators can manage Contact Center Pro using our intuitive Customer Portal.

A Complete Office Solution

Unified Communications

Unified Communications

Enjoy voice and video calling, SMS texting, chat, presence, and conferencing in one easy-to-use app.

Explore Unified Communications

Business Internet

Business Internet

Get fast, predictable bandwidth that fits your needs and budget, available throughout the U.S. and in Canada.

Explore Internet Connectivity Options

Network and security services

Networks & Security

Simplify branch-office networking and ensure delivery of bandwidth-intensive applications.

Explore Network & Security Options


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