Compare Contact Center Features

Fusion Connect CCaaS Professional Plus & Enterprise


Routing Features

  Professional Plus Enterprise
DTMF IVR
Voice IVR (Speed Recognition)
Auto-Attendant IVR
Route to Ring Groups
Route to Extension
Device Routing
Studio IVR Reporting
Studio Flow Designer
Studio Traffic Splitter
Studio Contacts
Out of the Box Data Dips
Custom Data Dips

Agent Features

  Professional Plus Enterprise
Callbar (Desktop App) or Main (Web Browser)
Callbar Auto Answer
Transfer by Click-to-Call
Mobile Agent App
Voicemail
Voicemail Transcription
Activity Logging
Contacts Display
CSAT SMS
Mood Sentiment
Call Quality Feedback
Agent Disposition
Notes

Reporting & Monitoring Features

  Professional Plus Enterprise
Live Reports & Dashboards
Live Create Custom Reports & Dashboards
Live Wallboard / Full Screen View
Explore Reporting & Dashboards
Explore Create Custom Reports & Dashboards
Explore Create Customer Metrics (Table Calculations)
Call History
Silent Monitoring
Barge-In

Administrator Functionality Features

  Professional Plus Enterprise
Single-Select to Accept/Reject Call on External Phone
Set Default Country Prefix for Callbar
Self Service Number Provisioning
Role-Based Permissions
User Management
Queue (Ring Group) Management
Bulk Remove Ring Groups
Routing Settings Management
After Call Work (on Users)

Workforce Engagement Features

  Professional Plus Enterprise
Call Recording
Pause & Resume Recording
100% Uptime
HIPAA Compliant Storage
Explore API
Live API
Callback API
Recordings API
Accounts API
User API
Contacts API
Integrations API
Connections
Self-Service SDKs

Platform & API Features

  Professional Plus Enterprise
100% Uptime
HIPAA Compliant Storage
Explore API
Live API
Callback API
Recordings API
Accounts API
User API
Contacts API
Integrations API
Connections
Self-Service SDKs

Security Features

  Professional Plus Enterprise
Historical Intelligence (12 mos.)
Threat, Privacy & Fraud Analytics (12 mos.)
Dashboards (12 mos.)
Cases (Listings and Drilldowns) (12 mos.)
Guardian Guardrails Add-On

Integration Features

  Professional Plus Enterprise
60+ Out of the Box Integrations
Salesforce Integration Add-On Add-On
Microsoft Teams Integration Add-On Add-On

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