Unified Communications

Securely Connect & Collaborate. Anytime. Anywhere.

Unified Communications & Collaboration

Improve Productivity Using FusionWorks with Webex

From any device, anywhere, employees can hold secure virtual meetings with up to 1,000 attendees, screen and file share, whiteboard, record and transcribe, instant message, and make calls from a single phone number.

This cloud-based business communication service combines the cost-savings of Hosted Voice with the productivity of Unified Communications (UC or UCaaS). Now powered by the newest Webex technology, FusionWorks with Webex has built-in security and is made to fit diverse businesses environments and workstyles.

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Tools for a Hybrid Workforce

As employees return to the office, remain at home, or work from a mix of locations, UCaaS provides the essential tools for successful teamwork.

Features of Unified Communications

Hosted Voice Service

Never miss a call with customers, partners, or peers. Hosted Voice calling means your employees can make or take calls using one business phone number, on any device, and use popular features like Find Me / Follow Me and Voicemail Transcribed as Email. Administrators manage voice services and users through an online portal.

Webex large video meeting

Web Conferencing

See when contacts are available or busy; and use one-click to chat, or start an audio or video call. Schedule web conferences with up to 1,000 attendees. Guests can use their favorite browser to attend. Calls are crystal-clear and video quality is HD. Record and auto-transcribe meetings.


Instant Messaging / Chat

Easily contact internal or external people using the Chat panel. Customize messages with text formatting, emojis, and gifs. Add attachments and screen shares. Edit messages and grab someone’s attention with @mention their name. Avoid message overload by sorting, filtering, or searching among messages.

Example of interactive whiteboard

Sharing & Collaboration Tools

In real-time, securely collaborate through screen share, file share, and white-boarding. Keep activity and conversation on a single topic in one location using Spaces and Teams within the app. Ongoing conversations can be archived. Meetings can be recorded and transcribed.

Image of people on latop

A Secure & Integrated Platform

Security is built-in, with end-to-end encryption of messages, room names, and files. Content is encrypted by a user’s device before sending, and decrypted by recipients. Media encryption protects audio, video, and screen share during a call. And, external participants are identified so employees can make informed decisions about the content they share.

FusionWorks with Webex integrates with popular services such as Salesforce, Jira, Box and more. Integrate with Microsoft 365 or Google Suite for greater efficiency. Works on Windows, Mac, iOS, and Android devices.

Three UCaaS Plans to Choose From

  Basic Standard Premium
Messaging with Teams & Spaces
Join as Meeting Participant
Voice & Video Conferencing
File Sharing
Desktop & App Screen Share
Full Screen / Gallery Views
Multi-party Chat
Browser Guest Experience
Space Meetings (100) (100) (100)
Device Pair w/ Cisco Endpoints
Join from Video System (CRM)
Personal Meeting Room (PMR) (100) (up to 1000)
Call-in Audio # By Fusion Connect By Fusion Connect
Scheduled Meetings
Lock Meetings
Record Meetings (Cloud or Local)
Auto Transcription
Floor Control
Presenter/Password Protection Controls
Media Quality Indicator
Remote Desktop Control

Why Businesses Choose Fusion UC

See how adding FusionWorks with Webex can benefit your business today.

With Fusion Connect Unified Communications, you get:

  • The leading calling platform with 99.999% availability
  • Hosted Voice service includes more than 50 calling features
  • Dedicated Account Management for life and free, customized training
  • A self-service portal for service changes and billing
  • A comprehensive service portfolio of advanced connectivity, communications, and network security solutions
  • Flexibility and cost-effective options, because one-size doesn’t fit all

Calling Services For Webex

If you’re using Cisco Webex for video or call conferencing, but haven’t integrated it with your phone service, consider adding our Calling Services for Webex. A highly reliable connection is established between Webex call cloud and Fusion Connect cloud voice service. Incoming and outbound calls are routed over this connection, providing quick, easy, and reliable calling service to people inside and outside your organization. Calling Services for Cisco Webex

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Get a Complete Office Solution

business voice services

Business Voice

Improve the way your employees communicate, in and out of the office.

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Business Internet Services

Business Internet

Get fast, predictable bandwidth that fits your needs and budget, available throughout the U.S.

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Network and Security Services

Networking & Security

Simplify branch-office networking and ensure delivery of bandwidth-intensive applications.

Explore Managed Security Services

Fusion Connect Helps Businesses Transition

Drum Communications

To keep their business running [during COVID-19], my client needed a mobile solution that allowed their [remote] employees to connect via video calling, instant message, and one-click conferencing. I contacted Fusion Connect and we were able to deliver FusionWorks Unified Communications the next morning…The solution was easy, required a limited learning curve and worked seamlessly.

Jeff Walker, Drum Communications


Learn More About FusionWorks

Product Sheets

FusionWorks with Webex Product Sheet

Calling Services for Cisco Webex

Product Support

FusionWorks with Webex Support

FusionWorks with Webex Training
Join us every Thursday at 4pm EST/1pm PT for a standing room one hour instructor-led FusionWorks with Webex “overview session”.

FusionWorks Pro UC (Mobile Connect)

FusionWorks UC One

Fusion Connect Call & Contact Center Case Study

Case Study

By relying on Fusion Connect’s Call/Contact Center, Alicart Restaurant Group multiplies order volume and streamlines customer options during the COVID-19 pandemic closures.

Two Secrets to Reliable Video Conferencing

Reliable Video Conferencing

With video conferencing finally becoming a standard expectation in business, how can you ensure a great audio and video experience?

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