Unified Communications

Securely Connect & Collaborate. Anytime. Anywhere.

Improve Productivity Using FusionWorks^® with Cisco Webex^®

From any device, anywhere, employees can hold secure virtual meetings with up to 1,000 attendees, screen and file share, whiteboard, record and transcribe, instant message, and make calls from a single phone number.

This cloud-based business communication service combines the cost-savings of Hosted Voice with the productivity of Unified Communications (UC or UCaaS). Now powered by the newest Webex technology, FusionWorks with Webex has built-in security and is made to fit diverse businesses environments and workstyles.

Tools for a Hybrid Workforce

As employees return to the office, remain at home, or work from a mix of locations, UCaaS provides the essential tools for successful teamwork.

Hosted Voice Service

Never miss a call with customers, partners, or peers. Hosted Voice calling means your employees can make or take calls using one business phone number, on any device, and use popular features like Find Me / Follow Me and Voicemail Transcribed as Email. Administrators manage voice services and users through an online portal.

Web Conferencing

See when contacts are available or busy; and use one-click to chat, or start an audio or video call. Schedule web conferences with up to 1,000 attendees. Guests can use their favorite browser to attend. Calls are crystal-clear and video quality is HD. Record and auto-transcribe meetings.

Instant Messaging / Chat

Easily contact internal or external people using the Chat panel. Customize messages with text formatting, emojis, and gifs. Add attachments and screen shares. Edit messages and grab someone’s attention with @mention their name. Avoid message overload by sorting, filtering, or searching among messages.

Sharing & Collaboration Tools

In real-time, securely collaborate through screen share, file share, and white-boarding. Keep activity and conversation on a single topic in one location using Spaces and Teams within the app. Ongoing conversations can be archived. Meetings can be recorded and transcribed.

A Secure & Integrated Platform

Security is built-in, with end-to-end encryption of messages, room names, and files. Content is encrypted by a user’s device before sending, and decrypted by recipients. Media encryption protects audio, video, and screen share during a call. And, external participants are identified so employees can make informed decisions about the content they share.

FusionWorks with Webex integrates with popular services such as Salesforce, Jira, Box and more. Integrate with Microsoft 365 or Google Suite for greater efficiency. Works on Windows, Mac, iOS, and Android devices.

Three UCaaS Plans to Choose From

	Basic	Standard	Premium
Calling
Messaging with Teams & Spaces
Join as Meeting Participant
Voice & Video Conferencing
File Sharing
Desktop & App Screen Share
Full Screen / Gallery Views
Multi-party Chat
Browser Guest Experience
Whiteboarding/Annotation
Space Meetings	(25)	(25)	(25)
Device Pair w/ Cisco Endpoints
Join from Video System (CRM)
Personal Meeting Room (PMR)		(25)	(up to 1000)
Call-in Audio #		By Fusion Connect	By Fusion Connect
Scheduled Meetings
Lock Meetings
Record Meetings (Cloud or Local)
Auto Transcription
Floor Control
Presenter/Password Protection Controls
Media Quality Indicator
Remote Desktop Control

Why Businesses Choose Fusion UC

With Fusion Connect Unified Communications, you get:

The leading calling platform with 99.999% availability
Hosted Voice service includes more than 50 calling features
Dedicated Account Management for life and free, customized training
A self-service portal for service changes and billing
A comprehensive service portfolio of advanced connectivity, communications, and network security solutions
Flexibility and cost-effective options, because one-size doesn’t fit all

Calling Services For Webex

If you’re using Cisco Webex for video conferencing but haven’t integrated it with your phone service, consider adding our Calling Services for Webex. A highly reliable connection is established between Webex Call cloud and Fusion Connect cloud voice service. Incoming and outbound calls are routed over this connection, providing quick, easy and reliable calling service to people inside and outside your organization.

Get a Complete Office Solution

Business Voice

Improve the way your employees communicate, in and out of the office.

Explore VoIP & Voice Service Options

Business Internet

Get fast, predictable bandwidth that fits your needs and budget, available throughout the U.S.

Explore Internet Connectivity Options

Networking & Security

Simplify branch-office networking and ensure delivery of bandwidth-intensive applications.

Explore Managed Security Services

A Unified Presence When Everyone’s Remote

“With [Fusion Connect] Hosted Voice, our employees can make and receive calls using their business lines from multiple devices, and we can contact each other at our homes and offices with 4-digit dialing, all for less than we were paying before… Today, [callers] think we’re under one roof. They have no idea that I’m actually 30 miles away, at home.”

Holly Hardin, Operations Manager

Learn More About FusionWorks

Product Sheets

FusionWorks w/ Cisco Webex Product Sheet

Product Support

FusionWorks with Cisco Webex

FusionWorks Pro UC (Mobile Connect)

FusionWorks UC One

Case Study

By relying on Fusion Connect’s Call/Contact Center, Alicart Restaurant Group multiplies order volume and streamlines customer options during the COVID-19 pandemic closures.

Read the Case Study

Reliable Video Conferencing

With video conferencing finally becoming a standard expectation in business, how can you ensure a great audio and video experience?

Read Blog Post

See All Resources

Unified Communications

Securely Connect & Collaborate. Anytime. Anywhere.

Improve Productivity Using FusionWorks^® with Cisco Webex^®

Tools for a Hybrid Workforce