Your Managed Communications Service Provider (MCSP)

Connect, Protect, and Accelerate Your Business…

Frost & Sullivan Testimonial for Fusion Connect
“Fusion Connect has made a strategic pivot to become a leading MCSP offering next-generation managed services that enable companies to fully capitalize on their investment in the Microsoft 365 ecosystem. Most recently, they’ve expanded their collaboration portfolio with the launch of Calling Services for Microsoft Teams, which transforms Teams into a true business collaboration platform.”

–Elka Popova, Vice President and Senior Fellow, Information and Communications Technologies at Frost & Sullivan

Fusion Connect is a Microsoft Cloud Solution Provider

The Most Comprehensive Set of Managed Services

Fusion Connect offers a broad range of managed services, including:

  • Managed Communications
    As your Managed Communications Service Provider (MCSP), we take collaboration and customer service to the next level. We deliver all the tools you need to stay connected, from phone services to call centers to UCaaS.
  • Managed Connectivity
    Ensure the fastest speeds and minimize downtime with our Managed Connectivity Services (MCP) offering. Speeds up to 100x100 Gbps.
  • Managed Security
    As your Managed Security Service Provider (MSSP), Fusion Connect puts a 24/7 Security Operations Center (SOC) in your corner. You're given the tech stack to defend your endpoints and network from the many cybersecurity threats businesses face.

Enabling you to connect, protect, and communicate.

  • Connect

    100% uptime guarantee for customers who purchase UCaaS with or without SD-WAN. If services are not up and running 100% of the time, Fusion Connect provides a credit.
  • Protect

    24/7 monitoring for threats keeps your environment safe, with top cybersecurity experts in your corner.
  • Communicate

    Foster collaboration on your team and connect with your customers. Ensure the lines of communication are seamless and always available.

The vast majority of mid-market and enterprise organizations face a number of obstacles:

  • The time it takes to recruit and train the right team, and procure the necessary technology.
  • The cost of retaining top talent in a competitive job market where skills shortages persist.
  • On-going management and maintenance of an in-house IT and security team. Time-consuming and expensive tasks in the way of important strategic priorities.

Watch Our Video to Learn More About Your Solutions Journey

Whether it’s talent or technology your organization needs, Fusion Connect delivers. We offer a world-class team of experts across a variety of communications, IT, and security needs, and the partnerships and technology for a seamless IT strategy.

Your Managed Service Provider

Fusion Connect is a comprehensive Managed Service Provider dedicated to mid-market and enterprise customers. We deliver world-class expertise and the best technology across communications, connectivity, security, and more. 

Our broad range of managed services includes:

  • Communications: Including Calling Services with Microsoft Teams or Cisco Webex
  • Connectivity: Fully redundant Internet with speeds up to 100x100 Gbps
  • Security: Such as Endpoint Management & Edge Security

Services are backed by industry leading guarantees and award-winning customer service.

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What is an MSP?

A Managed Service Provider is a company that manages various IT and security services on behalf of a business, delivering expertise and saving time and money.  

MSPs act as a force multiplier for in-house teams. Powered by fully customized technology and proven processes, MSPs inject the resources, time, and expertise aligned with business goals to ensure the business runs smoothly and efficiently. 

What is an MSP?

Your Managed Communications Service Provider

Fusion Connect’s MCSP service addresses your business communications needs with improved productivity, mobility, simplified management, and lower costs. 

Small to medium-sized businesses - and global enterprises alike - are faced with the challenges of quickly adapting their communications response. Particularly in the growing shift to cloud communications.

We offer an industry-best range of services including:

All backed by our satisfaction guarantees and sector-leading customer service.

See All Voice Services

What is a Managed Communications Service Provider? 

Managed Communications Service Providers (MCSPs) simplify the operation and management of business communications.

From telephony to collaborative tools to customer support: move your entire communications stack to one vendor. This reduces your internal investment in the hardware, software, and technology expertise required to keep your communications and collaborative tools up and running.

Your Managed Connectivity Provider

As a Managed Connectivity Provider (MCP), Fusion Connect enables your workforce to thrive via connection services that are fast, secure, and reliable, regardless of location.

Fusion Connect guarantees reliability, resilience, and performance. Managing and monitoring the entire connectivity infrastructure.

Our MCP team ensures service availability and bandwidth meet the demands of the workload at each site. We keep wired and wireless access available and maintain overall security.  

See Managed Connectivity Services 

What is Managed Connectivity?

An MCP provides technologies and techniques to deliver managed networks, business internet, and SD-WAN to interconnect applications, services, and locations for maximize performance.

MCPs understand that secure, resilient, and efficient connectivity is the foundation for enabling every cloud and off-premises capability you might be considering.

Check Your Internet Speeds

Your Managed Security Service Provider 

Fusion Connect’s Managed Security Service Provider (MSSP) offering consolidates your security tools, technology, and partners, overseen by a single, expert team.  

Get a full spectrum of networking and security solutions from one provider, including:

These services are designed to provide greater visibility and control to all senior security professionals.

See Security Services

What is a MSSP?

A Managed Security Service Provider (MSSP) improves a business’s security posture by delivering defensive technology, operations, and management.

Covering people, process, and technology, MSSPs can deliver enterprise businesses a fully loaded security team in less than a quarter of the time it would take to build it themselves. 

What is an MSSP?

A Fully Managed Service

Your Needs + Our Technology

Each managed service curates the latest and best technology. We individually tailor services based on your organization and needs. The design and strategy starts where you are today, building towards your goals.

Simply Your Business Communications

Deliver collaboration and productivity through:

  • Unified Communications as a Service (UCaaS) integrated with either Microsoft Teams or Cisco Webex
  • Reduce your contact center spend and overhead with Contact Center as a Service (CCaaS)
  • Connect employees and customers through Business VOIP
  • POTS Transformation
  • SIP Trunks

Simplify Communications

Connect Your Business

Minimize downtime, maximize speeds:

  • Optimize your connectivity with Managed SD-WAN
  • Managed Wi-Fi for customers and employees
  • Business internet speeds up to 100x100 Gbps
  • 4G and 5G wireless access

Get Connected

Manage Your Security

Our managed security services leverage technology to reduce your attack surface, monitor for threats and vulnerabilities 24/7, and respond to and mitigate any issues.

  • Security Incident Event Management
  • Unified Threat Management
  • Endpoint Detection and Response
  • Remote Access VPNs
  • Multi-Factor Authentication

Secure Your Business

 

A Managed Service Provider Guarantee

Fusion Connect - Your Managed Service Provider

MSPs continually update technology so that your organization is running on the fastest, most current, and most secure technology available. With an MSP, you don’t have to think about what’s new or when to upgrade.

As your MSP, Fusion Connect brings the technology recommendations to you based on your current tech infrastructure and what best fits the needs of your growing business.

Industry Leading Guarantee

Customers Are at the Heart of Everything We Do

The most comprehensive service guarantees in the industry.
Matching a best-in-class technology stack.

Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering voice and data services, Unified Communications (UCaaS) and SD-WAN.

Customer Satisfaction Guarantee

Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.

Installation Guarantee

Installation Guarantee
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service. (Applies to US, Canada, the UK and Australia only.)

100% Uptime Guarantee

100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase UCaaS with or without SD-WAN. If the services are not up and running 100% of the time, Fusion Connect provides a credit.

Future-Proof Technology Guarantee

Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.

Rate Lock Savings & Guarantee

Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract. (Applies to US, Canada, the UK and Australia only.)

Your Services Within an MSP

Questions?

Speak with Our Technology Experts

Your business acceleration begins!

Look out for a call or email from our Fusion Connect Business Development Rep.

Our Rep will answer questions and guide you to a service expert based on your business needs.

Our customers are always a number one priority. We are proud to be your leader in Managed Services and look forward to supporting businesses like yours.

Connect. Protect. Accelerate Your Business.

Trusted by Major Brands

Customer: The Community YMCA Customer: Chipotle Customer: Shake Shack