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Fusion Connect Expands Its Collaboration Portfolio with the Launch of Operator Connect for Microsoft Teams

Fusion Connect now offers Operator Connect for Microsoft Teams, allowing businesses to seamlessly integrate calling capabilities into the leading collaboration platform.

Read the Announcement

The Most Comprehensive Set of Managed Services

Enabling you to connect, protect, and communicate.

  • Connect

    100% uptime, guaranteed. Optimize your speed and traffic to maximize bandwidth.

  • Protect

    24/7 monitoring for threats keeps your environment safe, with top cybersecurity experts in your corner.

  • Communicate

    Foster collaboration on your team and connect with your customers. Ensure the lines of communication are seamless and always available.

Watch Our Video to Learn More About Your Solutions Journey

Few organizations set out to build a comprehensive IT and security practice in-house. The vast majority of mid-market and enterprise organizations face a number of obstacles:

  • The time it takes to recruit and train the right team, and procure the necessary technology.
  • The cost of retaining top talent in an incredibly competitive job market where skills shortages persist.
  • On-going management and maintenance. Time-consuming and expensive tasks in the way of important strategic priorities.

Whether it’s talent or technology an organization needs, Fusion Connect delivers. We offer a world-class team of experts across a variety of IT and security needs, and the partnerships and technology for a seamless IT strategy.

Fusion Connect offers a broad range of managed services, including:

  • Managed Communications
    As your Managed Communications Service Provider (MCSP), we take collaboration and customer service to the next level. We deliver all the tools you need to stay connected, from phone services to call centers to UCaaS.
  • Managed Connectivity
    Ensure the fastest speeds and minimize downtime with our Managed Connectivity Services (MCP) offering. Speeds up to 100x100 Gbps.
  • Managed Security
    As your Managed Security Service Provider (MSSP), Fusion Connect puts a 24/7 Security Operations Center (SOC) in your corner. Your given the tech stack to defend your endpoints and network from the many cybersecurity threats businesses face.

Your Managed Service Provider

Fusion Connect is a comprehensive Managed Service Provider dedicated to mid-market and enterprise customers. We deliver world-class expertise and the best technology across communications, connectivity, security, and more. 

Our broad range of managed services includes:

  • Communications: Including Calling Services with Microsoft Teams or Cisco Webex
  • Connectivity: Fully redundant Internet with speeds up to 100x100 Gbps
  • Security: Such as Endpoint Management & Edge Security

Services are backed by industry leading guarantees and award-winning customer service.

See All Services

What is an MSP?

A Managed Service Provider is a company that manages various IT and security services on behalf of a business, delivering expertise and saving time and money.  

MSPs act as a force multiplier for in-house teams. Powered by fully customized technology and proven processes, MSPs inject the resources, time, and expertise aligned with business goals to ensure the business runs smoothly and efficiently. 

What is an MSP?

Your Managed Communications Service Provider

Fusion Connect’s MCSP service addresses your business communications needs with improved productivity, mobility, simplified management, and lower costs. 

Small to medium-sized businesses - and global enterprises alike - are faced with the challenges of quickly adapting their communications response. Particularly in the growing shift to cloud communications.

We offer an industry-best range of services including:

All backed by our satisfaction guarantees and sector-leading customer service.

See All Voice Services

What is a Managed Communications Service Provider? 

Managed Communications Service Providers (MCSPs) simplify the operation and management of business communications.

From telephony to collaborative tools to customer support: move your entire communications stack to one vendor. This reduces your internal investment in the hardware, software, and technology expertise required to keep your communications and collaborative tools up and running.

Your Managed Connectivity Provider

As a Managed Connectivity Provider (MCP), Fusion Connect enables your workforce to thrive via connection services that are fast, secure, and reliable, regardless of location.

Fusion Connect guarantees reliability, resilience, and performance. Managing and monitoring the entire connectivity infrastructure.

Our MCP team ensures service availability and bandwidth meet the demands of the workload at each site. We keep wired and wireless access available and maintain overall security.  

See Managed Connectivity Services 

What is Managed Connectivity?

An MCP provides technologies and techniques to deliver managed networks, business internet, and SD-WAN to interconnect applications, services, and locations for maximize performance.

MCPs understand that secure, resilient, and efficient connectivity is the foundation for enabling every cloud and off-premises capability you might be considering.

Check for Services & Speeds

Your Managed Security Service Provider 

Fusion Connect’s Managed Security Service Provider (MSSP) offering consolidates your security tools, technology, and partners, overseen by a single, expert team.  

Get a full spectrum of networking and security solutions from one provider, including:

These services are designed to provide greater visibility and control to all senior security professionals.

See Security Services

What is a MSSP?

A Managed Security Service Provider (MSSP) improves a business’s security posture by delivering defensive technology, operations, and management.

Covering people, process, and technology, MSSPs can deliver enterprise businesses a fully loaded security team in less than a quarter of the time it would take to build it themselves. 

What is an MSSP?

A Fully Managed Service

Your Needs + Our Technology

Each managed service curates the latest and best technology. We individually tailor the stack based on your organization and needs. The design and strategy starts where you are today, building on your foundation based on your goals.

Managed Communications Provider

Deliver collaboration and productivity through:

  • Unified Communications as a Service (UCaaS) integrated with either Microsoft Teams or Cisco Webex
  • Reduce your contact center spend and overhead with Contact Center as a Service (CCaaS)
  • Connect employees and customers through Business VOIP
  • POTS Transformation
  • SIP Trunks

Simplify Communications

Managed Connectivity Provider

Minimize downtime, maximize speeds, and keep your team productive.

  • Optimize your connectivity with Managed SD-WAN
  • Managed Wi-Fi for customers and employees
  • Business internet speeds up to 100x100 Gbps
  • 4G and 5G wireless access

Get Connected

Managed Security Services Provider

Our managed security services leverage technology to reduce your attack surface, monitor for threats and vulnerabilities 24/7, and respond to and mitigate any issues.

  • Security Incident Event Management
  • Unified Threat Management
  • Endpoint Detection and Response
  • Remote Access VPNs
  • Multi-Factor Authentication

Secure Your Business

Fusion Connect - Your Managed Service Provider

MSPs continually update technology so that your organization is running on the fastest, most current, and most secure technology available. With an MSP, you don’t have to think about what’s new or when to upgrade.

As your MSP, Fusion Connect brings the technology recommendations to you based on your current tech infrastructure and what best fits the needs of your growing business.

Security Testimonials

“Our Fusion Connect SD-WAN network requires little attention. We’re extremely happy we made the move from MPLS.”

– Dennis Thompson, Director of IT Services, MCG Architecture

Communications Testimonials

“Taking orders using Fusion Connect Call Center during COVID-19 has been sort of a pilot for how a call center might work for our business. We’ve seen that Fusion Connect Call Center can help us do more business and use our resources more efficiently.”

– Phil Dixon, Director of IT, Alicart Restaurant Group

Excellent Support

“With Fusion Connect, I’m confident that I’ll reach a real person on the first try, and that my need will be resolved quickly.”

–Jeff Mitchell, CIO, Ganley Automotive Group

A Managed Service Provider Guarantee

Customers Are at the Heart of Everything We Do

The most comprehensive service guarantees in the industry, to match the best-in-class technology stack.

Our guarantees are designed to provide peace of mind and ensure a world-class customer experience. These are the industry’s most comprehensive service guarantees covering voice and data services, Unified Communications (UCaaS) and SD-WAN.

Customer Satisfaction Guarantee

Customer Satisfaction Guarantee
Customers will be satisfied with the quality of our Unified Communications (UCaaS) and SD-WAN services, and any issues will be resolved to their satisfaction, or the customer may cancel the service(s) without penalty.

Installation Guarantee

Installation Guarantee
Fusion Connect will meet the agreed-upon installation date(s) for UCaaS and/or SD-WAN services. If the targets are not met, the customer is credited with one month’s MRC for the service.

100% Uptime Guarantee

100% Uptime Guarantee
A 100% uptime guarantee for customers who purchase both UCaaS and SD-WAN, or Fusion Connect provides a credit.

Future-Proof Technology Guarantee

Future-Proof Technology Guarantee
Ongoing upgrades to the next generation of UCaaS and SD-WAN technology will be implemented at no additional cost.

Rate Lock Savings & Guarantee

Rate Lock Guarantee
Rates for Unified Communications and SD-WAN services will not change for the life of the customer’s contract

Your Services Within an MSP

  • Microsoft Services

    Our team of certified consultants work with you to assess your Microsoft supported solutions, evaluate your existing Microsoft license structure, and identify areas where services can be optimized.

    Microsoft Services Page

  • Communications

    As a Managed Communications Provider (MCP), Fusion Connect delivers Unified Communications, Contact Center, and other technology you need for collaboration and maximum productivity.

    Communication Services Overview

  • Connectivity

    Fusion Connect optimizes your network connectivity as a Managed Connectivity Services Provider (MCSP), maximizing uptime and delivering the fastest network and wireless speeds.

    Connectivity Services Overview

  • Security

    Fusion Connect’s Managed Security Service Provider (MSSP) offering consolidates your security tools, technology, and partners, overseen by a single, expert team.

    Security Services Overview

Questions?

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Your business acceleration begins!

Look out for the call or email from a Fusion Connect Business Development Representative.

They will answer all questions and guide you to the most relevant expert based on your business needs.

Our customers and prospects are always our  number one priority. We are proud to be an industry leading Managed Service Provider who supports businesses like you.

Thank you for your time and have a great day!

Connect. Protect. Accelerate Your Business.

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Customer: The Community YMCA Customer: Chipotle Customer: Shake Shack

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