Fusion Connect Customer Reviews

Real Customer Testimonials

Fusion Connect Customer Testimonials

Fusion Connect is committed to helping customers thrive in a rapidly changing world with industry-leading technology and secure networking solutions to empower a hybrid-model workforce. Customers have peace of mind knowing that knowledgeable professionals are dedicated to anticipating their needs and exceeding their expectations all day, every day.

Read customer reviews below to find out what real customers say about Fusion Connect – including VoIP reviews, Internet reviews, customer support reviews, and more.

“Fusion Connect provided us with the high-speed connectivity we required across multiple locations, at a price we can afford. We cut our costs in half and increased our capacity by 100 percent.”

–Mike Fox, President & CEO, eFaucets

“The people from Fusion Connect are the cream of the crop, obviously experts in their field. They are well-seasoned, highly professional, and the most knowledgeable reps available.”

–Marcus Burks, Director of IT Networking & Telephone, Anonymous Healthcare Provider

“Our [Fusion Connect ] SD-WAN network requires little attention. We’re extremely happy we made the move from MPLS.”

–Dennis Thompson, Director of IT Services, MCG Architecture

“The fact that Fusion Connect was able to supply us with pre-programmed phones the next day was a huge help for us. [Fusion’s] quick action went a long way towards ensuring our business continuity plan’s successs. ”

–Steve Ratkai, IT Manager, Tallen Technology Rentals

“[Fusion Connect] helped us design a solution that fits our business goals as well as our budget.”

–Jim Elliott, President & CEO, James G. Elliott

“Calls and voicemails with Fusion Connect Voice are crystal clear. ”

–Anonymous, Parish Center Coordinator, Anonymous Church

“[Fusion Connect] got all of the phones hooked up and everything done without any interruptions, whatsoever.”

–Holly Hardin, Operations Manager, Community Journals

“Kudos to Fusion Connect and your great team of savvy salespeople, engineers, service delivery, and support staff. They were super knowledgeable and responsive in getting our call center set up and configured quickly.”

–Phil Dixon, Director of IT, Alicart

“Compared to these other well-known communications providers, Fusion Connect’s service and support are far superior. The dedicated support model that Fusion Connect provides gives us immediate access to someone who can resolve our issue or answer our question. And this directly affects how quickly our dealerships can get back to business as usual.”

–Jeff Mitchell, CIO, Ganley Automotive Group

“I appreciate the expertise Fusion Connect brings, and the broad range of modern products and services available nationwide that help us fulfill our mission, while saving money.”

–Marcus Burks, Director of IT Networking & Telephone, Anonymous Healthcare Provider

“Our experience with Fusion Connect over the past 10 years illustrates their commitment to industry-leading levels of service, support and customer focus. We gladly recommend them to anyone looking to shift workload into the cloud and transform their business operations.”

–Peter Sebastionelli, Director of IT & Information Security, SWIM USA

“The [Fusion Connect Call Center] app is simple to learn for anyone. I added someone yesterday, and from installing the software to taking them on a brief ’tour’ of the features and controls, within 15 minutes they were taking orders.”

–Phil Dixon, Director of IT, Alicart

“They helped us save money and have great support and services.”

–Rich Pappa, CIO, MCMC

“My duties pull me in many directions, so it is nice to apply my expertise elsewhere, and rely on Fusion Connect, completely, for WiFi.”

–Anonymous, Parish Center Coordinator, Anonymous Church

“Fusion Connect delivers enterprise-class solutions and service, without the high price tag. Fusion Connect has become a strategic partner for helping us stay on the cutting edge of communications technology.”

–Marcus Burks, Director of IT Networking & Telephone, Anonymous Healthcare Provider

“I used to spend hours resolving technical issues or billing discrepancies. Working with Fusion Connect, I only need to sign into the Fusion Connect Customer Portal or make a quick call when I have a question or need support. Fusion Connect is prompt to answer, and quick to solve our needs.”

–Anonymous, Parish Center Coordinator, Anonymous Church

“The number one concern of a business owner is having business services that work. [Fusion’s]services work reliably for us. It’s sort of ‘set it and forget it,’ and that’s exactly what we need.”

–Jim Elliott, President & CEO, James G. Elliott

“We have been so happy with the Fusion Connect experience that we have recommended Fusion Connect to other companies.”

–Don Robinson, Director of Network Operations, Spot on Networks

“[Fusion Connect] never, ever leaves me hanging.”

–Holly Hardin, Operations Manager, Community Journals

“I’ve compared Fusion Connect with other nationwide providers. In the eyes of the other providers, we’re a little fish in a big pond. But with Fusion Connect, we’re always treated like a big fish.”

–Jeff Mitchell, CIO, Ganley Automotive Group

“If you want to grow with a vendor, pick Fusion Connect. They really build a relationship, without pressure or false expectations, and work to help customers get to the next level.”

–Rich Pappa, CIO, MCMC

“We couldn’t afford to go without a phone system during a lengthy switch-over. Fusion Connect offered the shortest implementation and the best price.”

–Karen Campbell, Director of Office Services, Foresite Realty

“Holding down communications costs with Fusion Connect Hosted Voice directly benefits our constituents… ”

–Rhonda Anderson, President & CEO, The Community YMCA

“I rely on Fusion Connect for their expertise in telecom and call center but I know if I ever need help, Fusion Connect can support us with connectivity, failover, and other services they offer. ”

–Phil Dixon, Director of IT, Alicart

“With Fusion Connect, I’m confident that I’ll reach a real person on the first try, and that my need will be resolved quickly. ”

–Jeff Mitchell, CIO, Ganley Automotive Group

“With Fusion Connect, ports are scheduled ahead of time, we’re informed, and they happen as planned. There is really good communication, and there are no issues with 911 access. ”

–Marcus Burks, Director of IT Networking & Telephone, Anonymous Healthcare Provider

“They were able to do custom builds on our VoIP systems for us where other companies failed.”

–Anonymous, Anonymous Financial Services Company

“[Fusion Connect] values our business and treats us like we matter. [Fusion Connect] is big enough to serve all of our locations nationwide, yet small enough to deliver personal, highly responsive service.”

–Jim Elliott, President & CEO, James G. Elliott

“Taking orders using Fusion Connect Call Center during COVID-19 has been sort of a pilot for how a call center might work for our business. We’ve seen that Fusion Connect Call Center can help us do more business and use our resources more efficiently.”

–Phil Dixon, Director of IT, Alicart

“An on-premises email system migration to the cloud is no small effort, and Fusion Connect handled it in expert fashion.”

–Peter Sebastionelli, Director of IT & Information Security, SWIM USA

“Our [Fusion Connect] Project Manager was really good at managing the provisioning process for us and all of the circuits were installed on time. Once the new circuits were in, the cutover to SD-WAN was seamless.”

–Dennis Thompson, Director of IT Services, MCG Architecture

“Performance has become a non-issue. Fusion Connect has become a ubiquitous utility that we take for granted. We don’t have to think about it. It’s like a light switch. It turns on and it does what I need it to do.”

–Rich Hill, President, Data Clean Network

“I really love how user friendly this company’s product is. They are always quick to respond if you need any technical help!”

–Anonymous, Anonymous Non-profit

“Fusion Connect’s transparency and accuracy in invoicing is refreshing. It saves time and money, and it helps several people in our company focus on other important priorities.”

–Marcus Burks, Director of IT Networking & Telephone, Anonymous Healthcare Provider

“Every Fusion Connect support rep that I’ve ever worked with has been incredibly helpful and friendly.”

–Tina Riehl, Firm Administrator, HGN Law

“The company went out of their way to get any issues that came up quickly resolved to our satisfaction. Our entire experience dealing with Fusion Connect has just been great.”

–Joseph Pereira, Systems/Network Admin, Suite-K

“We experienced no issues. The transition was smooth and we had a very good implementation team from Fusion Connect.”

–David Radomsky, CIO, NFWF

“For the few issues that do arise, [Fusion Connect] is quick to respond in a very positive, results-focused way.”

–Kirby Okuda, Operations Manager, NVVA

“I … appreciate Fusion Connect’s responsive customer support team. They make it clear that they really want our business.”

–George Chuzi, Partner, KCNF

“I have been working with [C.] on our account for several years now and I wanted to take a minute and recognize [C.] for all the hard work she has done for us. I have had the opportunity to work with many people and [C.] has never wavered in her dedication and attention to detail in the job she does for us.”

–Anonymous, Rent-A-Center

“Fusion Connect checked the boxes for the services we needed and the economics.”

–Rich Hill, President, Data Clean

“There were some bumps during the migration, which is typical of almost any technology change, but the Fusion Connect project team was very proactive and responsive and the service has been working great.”

–Tina Riehl, Firm Administrator, HGN Law

“This level of service from Fusion Connect is a far cry from other providers where I would contact a call center, get into a phone tree, and always start with Tier One support. When I call Fusion Connect, I know my reps’ names and the fact that they will chase an issue until it’s resolved.”

–Jeff Mitchell, CIO, Ganley Automotive Group

“Fusion Connect was very knowledgeable, listened to our needs, and came up with a good working plan.”

–David Radomsky, CIO, NFWF

“Utilizing Fusion Connect as our email MSP has enabled our IT department to focus on supporting and growing the business with innovative technology, instead of maintaining a substantial amount of commodity technology.”

–Peter Sebastionelli, Director of IT & Information Security, SWIM USA

“To keep their business running [during COVID-19], my client needed a mobile solution that allowed their [remote] employees to connect via video calling, instant message, and one-click conferencing. I contacted Fusion Connect and we were able to deliver FusionWorks Unified Communications the next morning…The solution was easy, required a limited learning curve and worked seamlessly.”

–Jeff Walker, Drum Communications

“As part of a corporation who prides ourselves on our customer service skills as well as an outstanding final product, I can say with absolute authority [S.] is undeniably an asset to your team. I would rate my experience a 10 out of 10, beginning with his introduction, onto his follow-up persistence and again to the end result we wished to achieve from the onset.”

–Anonymous, Seawood Builders

“We’re sold on phone orders and Fusion Connect Call Center.”

–Phil Dixon, Director of IT, Alicart

“Every time I connect with [J.] she goes above and beyond my expectations. First, she analyzes my issues. Secondly, she will walk me through the process. Thirdly, she will test to make sure my issues has been resolved and finally, her attitude is simply the best.”

–Anonymous, Edge Credit

“Loved how easy it is to move from our old phone services to this one [FusionWorks Business Phone Service] seamlessly.”

–Michael J., IT Manager, Anonymous Company

“I wanted to recognize [S.] for being a Fusion Allstar! I appreciate his detail and consistency in how he handles our orders. He recently was able to get a port date for us that was much quicker than standard – greatly appreciated!”

–Anonymous, Enterprise Network Group

“Fusion Connect provided us with the high-speed connectivity we required across multiple locations, at a price we can afford. We cut our costs in half and increased our capacity by 100 percent.”

–Mike Fox, President & CEO, eFaucets

“We continue to have a good experience, the phone equipment has held up nicely over the past three years, and we’ve never had one dropped call.”

–Dennis Thompson, Director of IT Services, MCG Architecture

Awesome product, great customer service, outstanding engineers…”

 

–Philip D., Director of Information Technology, Anonymous Company

“Other providers literally would not offer a bundled package. Providers that sold networks, couldn’t sell phones, and vice versa. Fusion Connect offered the whole package and they also do all the heavy lifting.”

–Rich Hill, President, Data Clean

“Everyone was super helpful through all the transitions, changes, updates, and on the fly modifications. Couldn’t ask for a better team to help get htings working the way you need them to.”

–Michael J., IT Manager, Anonymous Company

“We looked at several vendors and found that [Fusion Connect] was the best option because [of their] continuous open line of communications and willingness to help… 100% U.S. Based Tech Support when I need it which is rare. Wide range of service options to meet the different needs of our multiple business locations.”

–Michael G., IT Manager, Anonymous Company

“Fusion Connect’s Tech Support has been fantastic throughout the entire process…our entire experience dealing with Fusion Connect has just been great.”

–Joseph Pereira, Systems/Network Admin, Suite-K